I snapped a receipt for a product return. How can i attach the receipt to the credit card credit?

Good evening, @lisa-roundrockre. 

Thanks for swinging by the QuickBooks Community. I hope your day is going great. 

To clarify, are you attaching receipts to expenses that come from your bank? Then, does QuickBooks not recognize it when trying to attach them to the return (money back from your vendor)? If so, receipts can only attach to expenses (money out), not money in transactions. 

You can see additional details about attaching receipts in Upload your receipts and bills to QuickBooks Online. 

However, if this isn't what you're trying to do, please let me know. Any extra information that you can provide will help me to find the right solution for you. 

I'll be sure to keep an eye out for your reply and look forward to chatting with you soon. Have a good one!

Thanks for your feedback. I found a workaround for this. I saved the snapped receipts to a file and manually uploaded them to the credit card credit transaction. The odd thing is that after I did that, the original receipts found the match! I wish they could match to the credit without the need to manually upload!

I have the same problem along with about 3 other problems with this receipt management garbage. QB's response is so lame.  The idea is to attach receipts to transactions not just money out transactions. I can't believe they even have the stomach to put that response in writing.  

I also got my return receipt to match the return transaction but when I hit the attach button it fails.  

Hi, 

I am wondering if this has ever been resolved by Intuit? Is possible you can provide the steps on how were you able to manually attach the return receipts? I am scanning all of my receipts into Quickbooks and ran into this problem with Return receipts (I have quite a few!). Thanks for your invaluable help!

Regards,

Jose and Frances

It is mind-boggling that a simple minus sign (-) can't be used in front of an amount to indicate a credit, nor be recognized by the app's receipt scan function. The time I waste deleting credit receipts processed as charges and having to manually enter vendor and credit card credits is so wasteful.