I still qualify for the ERC but QuickBooks eliminated the ability to use the ERC functionality because it expired for most. What do those of us who still qualify do?

I can share some information about the COVID-19 Employee Retention Credit (ERC), @usermorgan1.

The Employee Retention Credit (ERC) ended September 30, 2021, with the passage of the Infrastructure Investment and Jobs Act in November 2021.

With this, you won't be able to utilize the ERC on paychecks issued after October 1, 2021. Also, any tax payments made on or after October 1 are not eligible for credits.

I recommend contacting our Payroll Support team if you need to claim the ERC for qualifying periods before September 30, 2021. They have access to your account and may handle this credit in a safe environment.

You can reach them by going to the Help icon at the top right of the account. Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Click on the Contact Us button and provide some details about this concern.
3. Provide us some information about your concern in the What can we help you with? box and click on Continue.
4. You'll now be provided options on how to connect to our Customer Support.

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

For more information on how COVID-19 ERC impacts any paychecks dated on or after October 1, 2021, see this article: Understand the recent expiration of the Employee Retention Credit.

Here's detailed guidance on how to create pay checks in online payroll and on how to create a check after your last check date and before your next payday: Create Unscheduled Payroll Check. 

Let me know if you need further help with your payroll. I'm always glad to help in any way I can. Keep safe and have a great rest of the day!

Hello, 

That's not entirely true. QuickBooks is neglecting Startup businesses. Please read below

The Infrastructure Investment and Jobs Act eliminated the ERC for all employers but recovery startup businesses earlier than anticipated. Specifically, although the American Rescue Plan extended the credit through wages paid in 2021, the Infrastructure Investment and Jobs Act repealed the credit for wages paid in the fourth quarter of 2021, i.e., wages paid after September 2021. Recovery startup businesses, as discussed above, can continue to claim the credit for wages paid through the end of 2021. The IRS issued Notice 2021-65, discussing this change.

I am having this same problem!

Let me know if you find a solution. Last quarter I called in to make sure line 18B was checked on the 941 to show I'm a recovery startup business and I was told they would open a case. I followed-up and they told me it would be checked, but when it was filed it was unchecked so I had to have my CPA file a 941X. Hopefully that didn't happen to you. I escalated the situation and was told they don't and won't check line 18B so I know I need to manually file the 941 in Q4. I just hope they don't neglect us on running a payroll with ERC hours. I don't want to have to manual calculate all hours and taxes on the 941 as well as having to manually file it. At that point why am I paying money to have payroll processed for me. 

I was just told they won't help Startups claiming ERC and we need to find new Payroll companies with only 10 days left in the year.