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Level 1

I typed up a invoice with a lot of items in descriptions. Only half of items are showing up in preview and when printed.

 
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QuickBooks Team

I typed up a invoice with a lot of items in descriptions. Only half of items are showing up in preview and when printed.

Hello, @cdjacks60.

 

I haven't found any ongoing investigations about not showing all items when printing invoices in QuickBooks Online. To narrow down the cause of this unexpected behavior, we can start by performing the basic troubleshooting steps to resolve the problem. 

First, open QuickBooks using a private window and try printing an invoice from there. Sometimes, the regular browser tends to hold onto information, and over time it could cause problems while working with QuickBooks.

 

To save you time, use either of these keyboard shortcuts:

 

  • Mozilla Firefox: press Ctrl Shift P
  • Internet Explorer: press Ctrl Shift P
  • Safari: press Command Shift +N

If that prints fine from there, go back to your original browser and clear its cache to start fresh. Also, using other supported browsers can help us narrow the cause of this behavior.

 

If that doesn't make a difference, I encourage changing your printer settings so all the items will be printed accordingly.

 

Get back to me if you have any other questions. I'm a post away to help. Have a good day!

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