I use QB Online essential. Within the last week if multi users are logged in no one can save the invoices they are working on until everyone logs out.

Thanks for bringing this to our attention, tawjo.

I can see how challenging it can be when you and your team are unable to save invoices in QuickBooks Online (QBO). Let’s work together to troubleshoot the issue you’re facing.

To begin with, please know that in a multi-user setting, you can save invoices seamlessly as long as each user is working on different invoices for different customers.

If no one can save their invoices despite working on distinct documents, let’s take some troubleshooting measures to check if the issue is related to your browser.

We can start by accessing QBO in your browser’s incognito or private browsing mode. This can help determine if an outdated cache is causing the issue. Depending on the browser you’re using, you can utilize the following keyboard shortcuts:

• Google Chrome and Microsoft Edge: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
  
  

If you're able to save the invoice, please proceed to clear your browser's cache for a fresh start. Additionally, I recommended using other devices and supported browsers to check if you can save the invoice.

To further support you in your QuickBooks journey, I encourage you to explore these articles. They provide detailed information and step-by-step guidance on effectively managing invoice payments and customizing sales forms:

• Record invoice payments in QuickBooks Online
• Customize invoices, estimates, and sales receipts in QuickBooks Online.

Don’t hesitate to reach out if you have any further questions about managing invoices in QBO. I’m always here, as well as the Community folks, to help. Take care.