Hello @ herediafoods@gma,
Let me help make sure that your concern about the account charges is taken care of.
We would need to pull up your account to check why you got multiple charges for QuickBooks Online. To secure any personal information, I suggest contacting our support team again. They can also process a refund for you.
Here's how to reach them:
- Log in to your QuickBooks Online account.
- Click the Help icon located in the upper right-hand corner.
- In the Help window, click the Contact Us button located at the bottom.
- Enter your question and click Let's talk.
- Select Start messaging or Get a callback.
Please check out our support hours and contact us at a time convenient to you.
Also, you can check this article about the refund for your QuickBooks product where you can find and fill up the template below: How do I request a refund for my QuickBooks product?
Please comment below to let me know how it goes or if I can be of additional assistance. I'll be here to help.