Hello there, joshuaosbun.
As much as I want to provide you the reason why you're being charged for yearly membership but, we'll need to contact our specialist. This way, they can take a look at the charges on your account and can figure out what's going on. This way, they'll able to share with you the accurate information about the charges.
Let's make sure you'll be getting the assistance you need by following these steps:
- Log in to your QBO account.
- Click the Help icon at the upper-right corner.
- Click the Contact Us button.
- Enter a brief description of your concern something like " Need help about charges".
- Click Let's Talk.
- Choose Get a callback.
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To make sure we address your concern on time, you can check their work schedule in this article: Support hours and types. You may go to the QuickBooks Online section to view the details.
You can update me on how the call goes by commenting below. Thanks for dropping by. Take care!