It's good to see you here today, @thywillplumbing- . No worries, I'll help you in handling that transaction.
To undo the received payment of an invoice, kindly follow these steps.
- In Sales, go to All Sales.
- Select the payment you want to undo and click View/Edit.
- On the lower right corner of the screen, click Clear Payment.
- Hit Save and Close.
If you want to convert an estimate into an invoice in the future, kindly refer to this link for further guidance: Convert an estimate into an invoice in QuickBooks Online.
If you have any questions about invoices and other sales transactions, please let me know by adding a comment below. I'm more than happy to help.