Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowSolved! Go to Solution.
Good day, kwatkins43103.
I'm here to help you sort things out. QuickBooks Online offers automation features, such as automatically applying payments to an invoice.
If this feature is turned on and your customer has an available credit, this will automatically link to your open invoice and marking them as paid.
To turn off this feature, here's how:
If you want to unlink the payment, see the steps below to complete the process.
To help you review your open invoices and outstanding balance in QuickBooks, check out this article: How to Review Open Invoices and Send Payment Reminders and Balance Forward Statements in QuickBooks ...
Know that you can always visit our Help Articles page for QuickBooks Online in case you need some reference for your future tasks.
Please let me know how it goes or if you ran into a different situation by leaving a reply below. I'm here to help. You have a great day!
Good day, kwatkins43103.
I'm here to help you sort things out. QuickBooks Online offers automation features, such as automatically applying payments to an invoice.
If this feature is turned on and your customer has an available credit, this will automatically link to your open invoice and marking them as paid.
To turn off this feature, here's how:
If you want to unlink the payment, see the steps below to complete the process.
To help you review your open invoices and outstanding balance in QuickBooks, check out this article: How to Review Open Invoices and Send Payment Reminders and Balance Forward Statements in QuickBooks ...
Know that you can always visit our Help Articles page for QuickBooks Online in case you need some reference for your future tasks.
Please let me know how it goes or if you ran into a different situation by leaving a reply below. I'm here to help. You have a great day!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.