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satC
Level 3

In IE version 11 browser qb online site is not loading properly with that am not able to move forward on migrating online qb data to desktop.Help section also not loading

 
1 Comment 1
BettyJaneB
QuickBooks Team

In IE version 11 browser qb online site is not loading properly with that am not able to move forward on migrating online qb data to desktop.Help section also not loading

Hello there, @satC.

 

I'd like to make sure that you'll be able to migrate your data from QuickBooks Online to QuickBooks Desktop.

 

At this time, Internet Explorer is no longer supported by QuickBooks Online. This can be the reason behind its loading behavior.

 

However, accessing and exporting your data will still work by directly going into this link in IE: http://qbo.intuit.com/app/exportqbodatatoqbdt.

 

Once done, you may follow these steps to export your data:

  1. Sign in to your QBO account.
  2. Look for the file that needs to be migrated.
  3. If prompted, click on the mark once the pop-up window will show up about the browser update. 
  4. Select on the Gear icon at the top and choose Export.
  5. Hit on Learn more under the Moving to QuickBooks Desktop section.
  6. Press on Learn more under Download your company data.
  7. Then follow the on-screen instructions.

Here are some screenshots (given that you've already signed in to your account using IE) for visual reference:

export4.PNG

For complete details on how to export QBO to QuickBooks Desktop as well as its limitations, please see these links:

On the other hand, our engineers are now working with transferring this ability to the supported browsers for your convenience. 

 

I also suggest visiting the Get QuickBooks Desktop user guides article. This will help provide additional guidance on how you can navigate the desktop version.

 

Let me know if you have any other questions. I'll be happy to help you some more. Take care. 

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