I am new at my job and they were not using the check register since almost 2 years. They are, however, using the customer area to invoice and receive payments.
I have gone back and manually entered all transactions for 2020 (bank feed will NOT set up) ... and the income is doubled.
It appears to be taking from the payments received by customers as well as my deposits to the check register. How do I fix this?
Thee is no income associated with A/R Payment type transactions.
When creating your deposits, did you include the Payment transactions or enter income accounts? If the latter, then that is the issue.
Deposits of A/R Payments should not use income accounts. Instead, click the Payments button at the top of a new or existing Deposit and select the payments that were included in it.
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