There is a $10.70 charge on my credit card every month from Quickbooks for a cloud service from when I was using Quickbooks Desktop PC version. We switched to the online version over six months ago and no longer have a need for this cloud service but there doesn't seem to be a way to cancel it. According to the QB team when I call (which has been multiple times now) I can't stop the charge unless I am the master administrator. I have turned in this paperwork three times and they are still insisting they will only talk to the person who has passed away several years ago. Also, they can see I am the master administrator of the online version but that does not persuade them. I have spent well over 10 hours trying to solve this problem. I know the charge is not much but the principle of it is wrong. What can I do to stop this charge short of getting a new credit card? That would take a lot of time to change all the monthly auto charges. 

Hi there, @PBentley83. Let me give you the support you need.

Thank you for choosing to continue using QuickBooks despite the challenges.

I want you to know that helping you is our priority, and rest assured that we are committed to protecting and securing the personal and financial info you provided to us. We are bound to help you out and keep your account secured, here's how you can get in touch with our QuickBooks Support. They can check your account and further investigate the charges.

Here's how:
 

1. Go to the Help menu.
2. Select QuickBooks Desktop Help F1.
3. Choose Contact Us.

Our Support page contains several resources, video tutorials, and tips to manage your company. If you need information, feel free to visit the site.
 

I'm always here whenever you need assistance with QuickBooks in the future. You can tag my name if you want. I'm happy to provide the details you need. Take care.

I was charged $1499.00 for your service which we do not need anymore.  We sold our business and retired. 

Please take this off our credit card ending in 2827, Reference # 24692163352101602795980.  

Any questions call me at [removed] Jane Brown, former business name Larry Brown Trucking Inc.

Hi there, Ice49. I'm here to guide you to the support to help manage the charges on your account.

Before anything else, let's check the charge details by visiting this link: Look up a charge. 

If the details do not show up, I recommend contacting our customer care support. Your concern requires the assistance of our designated support, as they possess the necessary security protocols to access your account, which is beyond the scope of what can be done here in the Community space. 

To reach our support team:

1. Go to the Help menu and select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Type a short description of your issue and concern in the box provided, then click Continue.
4. Sign into your Intuit account, select Continue, and then Continue with my account.
5. You'll receive a single-use code in your email; enter the code and select Continue.
6. Select Have us call you.

Moreover, you can visit this article to manage your subscriptions and services: QuickBooks Desktop account.

You can tap the reply button for further clarification with any QuickBooks Desktop-related concerns. I wish you all the best in your future endeavors.

Did you ever get resolution? This is happening to me and you're right, they just give you the run around. They refuse to cancel the account because "my info" isn't on it, but they're using stolen financial information. So someone can steal my financial information, but you won't provide me any information and resolution because the person who stole my money didn't put my name on the account? It is beyond ridiculous that this is still happening years after you posted. 

Hi there, @Helkat8.

I understand the importance of keeping your financial information secured. Rest assured that your information is safe with us, and we're here to help you resolve this issue.

I can see that you have previously posted here in the Community. My colleague has already replied to your post at this link: How do I identify the merchant who stole my banking information?

To summarize his answers, we recommend contacting your bank for further assistance about this possible fraud. They can help you investigate this issue and provide some necessary information.

I'd like to add this article to learn how to recognize official Intuit correspondence and websites: Identify suspicious activity, phishing scams, and potential fraud.

At Intuit, we are committed to ensuring the highest level of security and privacy for your data. For more details about your security, please refer to this article: Privacy and security in QuickBooks.

Let us know if you have additional concerns about your banking information being stolen. We're always here to help.

@Helkat8 

QB Desktop or QB Online?

No, I have not. I have called many times and they will only speak to the person who originally requested the charge for the cloud service we no longer use or need. That person is no longer with us and there is no way to get ahold of him so they won't change it. 

I can help you with transferring the authorized user in your company to let you process cancelation of your cloud service, @PBentley83. 

You can go to the Customer Account Management Portal (CAMPs) for QuickBooks Desktop to delete that authorized user and then add yourselves as one. Authorized users can access and change info in your payroll and QuickBooks account. They can also contact our experts for help with your account. 

Here's how to remove an authorized user:

1. Sign in to My Account. If you need help signing in, check out My Account: Login help.
2. On the Manage your QuickBooks page, select the product or service you’d like to manage.
3. Check if you have the correct account.
4. Scroll down to the Authorized Users section and choose the name of the user you need to delete or remove.
5. Select Remove User and then click on Remove.

To invite or add a new user to the account: 

1. From the Manage your QuickBooks page, go back to the Authorized Users section. Select Invite a User.
2. Enter the Contact Info needed. 
3. Select Send Invite. The person will then receive an email invite to join your account.

Refer to this article for more information about transferring the primary admin role to a different user in a QuickBooks Desktop company or in the payroll or payments services: Transfer the primary admin role in QuickBooks Desktop. 

Here's also more information about managing your QuickBooks Desktop account and services with the Customer Account Maintenance Portal (CAMPs): Manage your QuickBooks Desktop subscriptions and services. 

Let me know if you need further help managing your account by leaving a reply below. Keep safe, and have a great rest of the day!

Same here, $288.00 even though I called and had them cancel whatever plan I was never using and after attempting to login it says I have no access to files because it's been cancelled. Yet they still want to charge me? Now even more than before!?

THEFT!

@Kevin3da 

QB Desktop or QB Online?

Quick-books self employed 160/month. I don't know the difference between online and QB desktop. 

So it was actually the 160 charge not the 288. 
I don't know the difference between QB online and QB desktop... I use self-employeed. 

Still, I told them to cancel it, apparently they never did. They gave me a partial refund last time and refused to offer a full one because idk I guess they think I used that which I said I never did and now they are doing it again. They will no doubt say I have to accept a partial refund and then not cancel my subscription again. 

Pretty good money making scheme. 

Did you open your QBSE account on PC or mobile phone? If were using it on your mobile phone, make sure to cancel your subscription via PlayStore or AppStore.

Well since I use an 18/month iOS subscription on my phone I would have done the 160/month subscription on PC when I made that one without thinking about how I didn't need it since I have the one on my phone. 
Boy do I regret making that mistake. Now I can't seem to undo it and Intuit wants to keep that 160/month subscription active no matter what I tell them. 

Maria [removed]

Welcome to the Community forum, dizzY123. We appreciate you joining the conversation.

We noticed you've posted something here that talks about credit card charges. I just want to ask if you're experiencing similar billing-related issues as mentioned earlier in this thread, or do you have different questions about QuickBooks?

To ensure we provide you with the most accurate and helpful information, we'd appreciate if you could share more details about your specific situation or inquiry. This will allow us to tailor our assistance to your needs.

In the meantime, let me share these billing and subscription-related articles in case you might need them:

• Find Your QuickBooks Desktop Billing History
• Understand Intuit Charges On Your Credit Card Or Bank Statement

   

Please feel free to reply to this thread with any additional information, questions, or concerns you'd like to address. Our team is here to help, whether it's about QuickBooks features, billing matters, or any other related topics. We look forward to hearing from you and assisting you further.