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heather-immoor
Level 1

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

 
Solved
Best answer December 10, 2018

Best Answers
nicole
Level 3

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

Hello heather.immoor,

I want to make sure that you're able to get the assistance that you need.

For security purposes, we are unable to access your account information through this public forum. You need to contact our phone support so our agents can take a look at the charges on your account and can figure out what's going on.

To contact support:

  1. Go to https://help.quickbooks.intuit.com/contact.
  2. Select your QuickBooks Version and Product.
  3. In the Contact Us bank page, choose your reason to call.
  4. Click on the Get Phone Number button at the bottom.

Feel free to reach out to us if there's something else that you need. Thank you.

View solution in original post

17 Comments 17
nicole
Level 3

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

Hello heather.immoor,

I want to make sure that you're able to get the assistance that you need.

For security purposes, we are unable to access your account information through this public forum. You need to contact our phone support so our agents can take a look at the charges on your account and can figure out what's going on.

To contact support:

  1. Go to https://help.quickbooks.intuit.com/contact.
  2. Select your QuickBooks Version and Product.
  3. In the Contact Us bank page, choose your reason to call.
  4. Click on the Get Phone Number button at the bottom.

Feel free to reach out to us if there's something else that you need. Thank you.

View solution in original post

JenoP
QuickBooks Team

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

An active subscription might have renewed automatically, heather-immoor

 

We currently don't have an email support channel for QuickBooks Online US. You can reach out to our phone support for us to check the details of the charge. They'll ask for your account details, review the transaction,  and make sure this is taken care of.

 

Here's how: 

 

  1. Go to this link: https://quickbooks.intuit.com/community/Getting-Started/Get-help-with-QuickBooks-Online/m-p/185932.
  2. Scroll down to the Connect with a QuickBooks Expert section. 

You can always ask questions in the QuickBooks Community if you need more help. See you around.

JSMITH1207
Level 1

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

Hello-

 

I have charges on my credit card for a payroll subscription I did not sign-up for.  I am now on my 8th phone call to try and get the charges refunded.  I have spent approximately 2 hours on the phone so far being transferred to various people.  So frustrated...

JSMITH1207
Level 1

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

On my 8th phone call they finally came through and reversed the charges.  I will never get the time I put into this back but glad they finally refunded the money.

Anonymous
Not applicable

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

Glad to see you again, @JSMITH1207,

 

I hear you and appreciate your feedback about our support. Waiting on the line for help can be cumbersome for anyone.

 

It's our main priority to make sure all our customers concern are addressed, and are not taken lightly. Regarding our phone support, all customer's are assisted one at a time, on a first-come, first-served order.

 

Due to the high number of calls coming in, our agents are not able to take it right away. This is why we've updated our contact flow. Your contact options will then be based on what you enter in the Tell us more about your question: box.

 

To save time waiting on queue, you have the option to chat one of our representatives. Just click the Help icon in the upper right-hand corner of the Home Page. From there, select the Contact Us button and enter your concern in the description box ( Example: Billing). You'll see the Start a Message button right after clicking Search.


 

They are available Mondays to Fridays at 4:00 Am until 7:00 PM PST. They have the tools to check your account and can provide you the details of the charge you received.

 

For other matters not related to billing, you can always visit the Community for help. We have excellent contributors and agents who can provide further guidance on how to use QuickBooks.

 

I appreciate your patience with this. Feel free to contact me if you have follow-up questions. I'll be available to for you anytime. Have a good one!

stoverwoods
Level 2

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

Quickbooks has been charging me for some time for a subscription level I didn't request.  I didn't authorize Quickbooks to debit my credit card for the additional amount.  After hours of trying to connect and then talk with someone, she was a third party contractor for Quickbooks and had no answers and could not connect me to anyone at quickbooks who could. A waste of so much time.  I just make a few invoices a month and my husband pays the credit card Quickbooks is billed to, so I didn't know they changed the billed amount.  I want to know who authorized Quickbooks to debit my credit card the increased price?

I have checked every email received from quickbooks with none addressing change of subscription or cost.

Candice C
QuickBooks Team

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

Greetings, @stoverwoods

 

This isn't the impression I want to leave you with. It's my priority that we get a better understanding of why you're being charged more on your subscription than usual. 

 

Since we'll need further information about your account, I advise you to contact our Customer Support Team again. However, I'll give you the best steps so that you're able to get in touch with them as soon as possible. Don't worry. It's a simple process. Here's how: 

 

  1. Go to the Help menu. 
  2. Pick the QuickBooks Desktop Help option. 
  3. Click the Contact Us hyperlink at the bottom of the pop-up page. 
  4. Give a brief description of the problem (Charge for subscription on credit card) and hit Let's Talk or Continue
  5. Scroll down and choose to Get a callback

 

Afterward, you'll receive an estimated time of when they'll contact you. 

 

Let me know how the call goes. I want to make sure all of your concerns are addressed and this gets taken care of. I'm always here to lend a helping hand. Wishing you and your business continued success!

rhondak2019
Level 1

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

Beware!  We were charged 86.60 for Mint and didn't sign up for it.  Mint told us they are free so if there is a charge to contact Quickbooks.  We contacted Quickbooks and they say they didn't do it and to contact Mint for a refund.  They will just give you the run around and not solve the problem or issue a refund.  Total crap.  Spent hours trying to get this resolved and I still don't have my money back

LetMeOut
Level 1

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

I'm having the same problem as many others:  Unauthorized charges on my credit card and NO WAY TO CONTACT Quickbooks.  Chat sends you to an online process that does NOT work, find any phone number and it's a robo that sends you back to the bogus online process. Robo says "We'll send you a link to the refund request process" - still nothing.  Spent 20 minutes yesterday and 45 minutes today to get exactly nowhere. This is shaping up to be nothing but theft by Quickbooks.  

IF YOU'RE CONSIDERING QB, DON'T DO IT!  You'll never get resolution.  It wasn't this way in the beginning.  I'm canceling my service entirely.  All QB really needs to do is have people answering a well-posted phone number.  Instead, they waste the time of small business owners.

RaceNHRA
Level 1

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

Why are you billing me for something I have never asked for and don't use. Can you please have someone call me to get this taken care of.

Angelyn_T
QuickBooks Team

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

I'm here to take care of your concern today, @RaceNHRA.

 

I need to gather enough resources to check the information about the charges you've received. For security reasons, I won't be able to display your information here in the Community forum. For the time being, I recommend reaching out to our Support Team for further assistance. A live agent can open your account securely and share with you some details about the charged amount.

 

To contact support:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Enter a brief description of your issue, then select Let's talk and then choose a way to connect.

 

For additional tips about handling your subscriptions and services in QuickBooks Desktop, you can open these links:

 

 

If you have any other questions about the charges you've received, let me know by adding a comment below. I'm always here to help. Have a good one!

Denamarieg
Level 1

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

I can tell you that I have spent at least 6 hours trying to get several months of charges back for an account I never created or ordered. This is obviously a problem that Quickbooks is aware of and I am thinking of a class action lawsuit. This is ridiculous. It should be just as easy to contact Quickbooks to reverse stolen credit card charges as it is for the thieves to create an account with that stolen credit card information. 

 

I am so frustrated right now. I have several hundred dollars in charges and my bank won't even help.

K_Siman
Moderator

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

Good afternoon, @Denamarieg. We take account security seriously and have the highest standards when keeping our customer's information safe. Please look out for a Private Message from me so I can get the information I need to look into this further. 

 

Thank you so much for your patience.

Denamarieg
Level 1

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

Hmmm, I never got that private message.

K_Siman
Moderator

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

@Denamarieg I sent you a private message right after my post, if you click on your profile there should be a tab for Messages. I'll send you another one and see if you get it.

 

Also feel free to click on my username, and message me from your end and we can continue the conversation there!

maddly2002
Level 1

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

Same thing happened to me. I cancelled my subscription after my billing date of 9/4/2021. I got confirmation it was cancelled online. Then on 11/3 I noticed a bank charge for $120.23. Called the customer service number went through all the prompts (several minutes) and it said "you must log into your account and request help - goodbye" and hung up. Then I called again and got someone and they said they looked up my account but they were not the right department they were going to schedule a call back from the correct department. I got a call back, they asked a lot of questions, verification, company ID etc. Then they said they were also not the right department. That I had to use the chat feature. I started on this at 6:30 AM it's now 8:24 and I'm STILL on chat with support after 48 minutes. When I log onto my account to see my subscription status it says "We're sorry but there is a problem on our end we cannot update your subscription status at this time.  They said they would make sure it was properly cancelled and issue a refund when I first started chatting with them but now they're asking me stuff like "what browser did you use? maybe you didn't cancel it correctly? did you use chat or online? Why do you want to cancel? Keep in mind I was billed with no receipt, no email as to what the charge is for...just basically stole money from my bank account that I happened to notice. Ah nice...now he's saying we don't have a charge for you in that amount. Even though my bank statement has Intuit 1-844 .....and the dollar amount. Well signing off for now looks like it will be another couple hours before they can solve this. 

Mkeinvesting
Level 1

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

I’m with you on that because the same thing is going on with me

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