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Level 1

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

 
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Best answer 12-10-2018

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Level 3

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

Hello heather.immoor,

I want to make sure that you're able to get the assistance that you need.

For security purposes, we are unable to access your account information through this public forum. You need to contact our phone support so our agents can take a look at the charges on your account and can figure out what's going on.

To contact support:

  1. Go to https://help.quickbooks.intuit.com/contact.
  2. Select your QuickBooks Version and Product.
  3. In the Contact Us bank page, choose your reason to call.
  4. Click on the Get Phone Number button at the bottom.

Feel free to reach out to us if there's something else that you need. Thank you.

View solution in original post

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Level 3

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

Hello heather.immoor,

I want to make sure that you're able to get the assistance that you need.

For security purposes, we are unable to access your account information through this public forum. You need to contact our phone support so our agents can take a look at the charges on your account and can figure out what's going on.

To contact support:

  1. Go to https://help.quickbooks.intuit.com/contact.
  2. Select your QuickBooks Version and Product.
  3. In the Contact Us bank page, choose your reason to call.
  4. Click on the Get Phone Number button at the bottom.

Feel free to reach out to us if there's something else that you need. Thank you.

View solution in original post

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QuickBooks Team

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

An active subscription might have renewed automatically, heather-immoor

 

We currently don't have an email support channel for QuickBooks Online US. You can reach out to our phone support for us to check the details of the charge. They'll ask for your account details, review the transaction,  and make sure this is taken care of.

 

Here's how: 

 

  1. Go to this link: https://quickbooks.intuit.com/community/Getting-Started/Get-help-with-QuickBooks-Online/m-p/185932.
  2. Scroll down to the Connect with a QuickBooks Expert section. 

You can always ask questions in the QuickBooks Community if you need more help. See you around.

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Level 1

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

Hello-

 

I have charges on my credit card for a payroll subscription I did not sign-up for.  I am now on my 8th phone call to try and get the charges refunded.  I have spent approximately 2 hours on the phone so far being transferred to various people.  So frustrated...

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Level 1

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

On my 8th phone call they finally came through and reversed the charges.  I will never get the time I put into this back but glad they finally refunded the money.

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Anonymous
Not applicable

Intuit has charged my credit card for something I didn't buy, and I can't get ahold of a person. How do I email them directly?

Glad to see you again, @JSMITH1207,

 

I hear you and appreciate your feedback about our support. Waiting on the line for help can be cumbersome for anyone.

 

It's our main priority to make sure all our customers concern are addressed, and are not taken lightly. Regarding our phone support, all customer's are assisted one at a time, on a first-come, first-served order.

 

Due to the high number of calls coming in, our agents are not able to take it right away. This is why we've updated our contact flow. Your contact options will then be based on what you enter in the Tell us more about your question: box.

 

To save time waiting on queue, you have the option to chat one of our representatives. Just click the Help icon in the upper right-hand corner of the Home Page. From there, select the Contact Us button and enter your concern in the description box ( Example: Billing). You'll see the Start a Message button right after clicking Search.


 

They are available Mondays to Fridays at 4:00 Am until 7:00 PM PST. They have the tools to check your account and can provide you the details of the charge you received.

 

For other matters not related to billing, you can always visit the Community for help. We have excellent contributors and agents who can provide further guidance on how to use QuickBooks.

 

I appreciate your patience with this. Feel free to contact me if you have follow-up questions. I'll be available to for you anytime. Have a good one!

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