An active subscription might have renewed automatically, heather-immoor. 

We currently don't have an email support channel for QuickBooks Online US. You can reach out to our phone support for us to check the details of the charge. They'll ask for your account details, review the transaction,  and make sure this is taken care of.

Here's how: 

1. Go to this link: https://quickbooks.intuit.com/community/Getting-Started/Get-help-with-QuickBooks-Online/m-p/185932.
2. Scroll down to the Connect with a QuickBooks Expert section. 

You can always ask questions in the QuickBooks Community if you need more help. See you around.