Greetings, @stoverwoods.
This isn't the impression I want to leave you with. It's my priority that we get a better understanding of why you're being charged more on your subscription than usual.
Since we'll need further information about your account, I advise you to contact our Customer Support Team again. However, I'll give you the best steps so that you're able to get in touch with them as soon as possible. Don't worry. It's a simple process. Here's how:
- Go to the Help menu.
- Pick the QuickBooks Desktop Help option.
- Click the Contact Us hyperlink at the bottom of the pop-up page.
- Give a brief description of the problem (Charge for subscription on credit card) and hit Let's Talk or Continue.
- Scroll down and choose to Get a callback.
Afterward, you'll receive an estimated time of when they'll contact you.
Let me know how the call goes. I want to make sure all of your concerns are addressed and this gets taken care of. I'm always here to lend a helping hand. Wishing you and your business continued success!
