Same thing happened to me. I cancelled my subscription after my billing date of 9/4/2021. I got confirmation it was cancelled online. Then on 11/3 I noticed a bank charge for $120.23. Called the customer service number went through all the prompts (several minutes) and it said "you must log into your account and request help - goodbye" and hung up. Then I called again and got someone and they said they looked up my account but they were not the right department they were going to schedule a call back from the correct department. I got a call back, they asked a lot of questions, verification, company ID etc. Then they said they were also not the right department. That I had to use the chat feature. I started on this at 6:30 AM it's now 8:24 and I'm STILL on chat with support after 48 minutes. When I log onto my account to see my subscription status it says "We're sorry but there is a problem on our end we cannot update your subscription status at this time.  They said they would make sure it was properly cancelled and issue a refund when I first started chatting with them but now they're asking me stuff like "what browser did you use? maybe you didn't cancel it correctly? did you use chat or online? Why do you want to cancel? Keep in mind I was billed with no receipt, no email as to what the charge is for...just basically stole money from my bank account that I happened to notice. Ah nice...now he's saying we don't have a charge for you in that amount. Even though my bank statement has Intuit 1-844 .....and the dollar amount. Well signing off for now looks like it will be another couple hours before they can solve this.