Hello there, @John Knight. Thanks for getting back to us.
I appreciate all the effort you exhaust to attach the PDF file to your invoices.
I've checked here on my end and found that there's an ongoing issue about getting the error and not being able to attach PDFs to invoices using iPad. However, only the UK region is impacted in this investigation. If you're currently using the QuickBooks UK version, I'd recommend contacting our specialist. This way, you'll be added to the list of affected users.
Here's how:
- Go to the Help icon in the top right-hand corner.
- Press the Contact Us button.
- Give a brief description and hit Let's talk.
- Choose how you want to connect with them.
When you're connected with a representative, please provide this investigation number INV-63630 as they already know what to do.
For now, we recommend using a desktop browser, or convert the PDF's into JPEG's first and then upload them on the App.
Supported browsers:
- Google Chrome
- Mozilla Firefox. Note: To preview and print forms on Mac OS, you'll also need the Firefox PDF plugin.
- Microsoft Edge
- Safari 11 or newer (Mac only)
You'll want to check this article to get more ideas and tips adding an attachment to any transactions: Attachments in QuickBooks Online.
Know that you can always go back here if you have follow-up questions. The Community is always here to assist you. Stay safe always, John Knight.
