Hello there,

Thank you for reaching out to the QuickBooks Community, John Knight! To better assist you here, could you share if you are using the mobile site or the app? Also, I would like for you to test something for me. Can you attach an image instead of a PDF and let me know if you receive the same error message?

I would appreciate it a lot! I will be here looking out for your response as well. You can do this by selecting the Reply button below. Take care for now!