Invoice is in Paid (in review) status. Payment has been deposited into bank account. How do I clear this status?

Welcome to the Community, sue-k-schropp.

Your Paid (in review) status for invoices means the batches are with QuickBooks Payments on hold and in-review.

Since you're encountering this status after verifying your deposit was received successfully, I'd recommend checking the browser you're using. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if your invoice displays the same status.

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If your invoice's status display correctly while browsing privately, it's safe to say this problem's being caused by the browser you're using. It can be fixed by clearing cached data and Intuit-specific cookies.

In the event its status continues displaying incorrectly while browsing in incognito mode, you'll initially want to try switching to another browsing application.

Here's a list of supported browsers:

• Google Chrome - version 78 or newer
• Mozilla Firefox - version 76 or newer
• Microsoft Edge - version 75 or newer
• Opera - version 68 or newer
• Samsung - version 10 or newer
• Safari - version 12 or newer

You can also check a browser's compatibility with QuickBooks by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with your browser, you'll want to check the operating system and internet speed you're working with.

Here's our recommended operating systems and internet speeds:
 

• Windows PC - Windows 10, Intel Core i3 or a comparable processor (2013 or newer) with at least 2 GB of RAM, or Windows 10, Intel Core i5 or comparable processor with at least 4 GB of RAM.
• Mac - OS X El Capitan 10.11, OS X High Sierra 10.13, or newer.
• Linux - QuickBooks works with Linux, but you'll want to make sure you're using a supported browser and our recommended internet speeds.
• Internet connection - 1.5 Mbps to 3 Mbps or higher.

If you meet our system requirements, but continue seeing an invalid status for an invoice, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

I've also included a detailed resource about working with invoice statuses which may come in handy moving forward: Track the status of invoices in the mobile app

Please don't hesitate to send a reply if there's any additional questions. Have a wonderful Tuesday!

I tried your suggestion but the invoices still appear in the Paid (In Review) status. 

I appreciate your patience and efforts in resolving the review status of your invoice in QuickBooks Online (QBO), Sue.

Since the issue persists, I recommend contacting our QuickBooks Online Support team. Our representatives have the tools and expertise to investigate the status of your invoices thoroughly. They can also open a ticket for further investigation if needed.

Here's how to reach a live representative:

1. Log in to your QBO company, then go to Help (?).
2. Click on Search and enter a keyword to your concern.
3. Select Contact Us and choose to Have us call you to secure a connection with us.
   

    

To ensure you get our support team on time, I've added our support hours so you can set an available time to reach out.

Additionally, you can run reports to get a comprehensive overview of your business finances.

Drop us a comment if you have additional questions about the invoice's status in QBO. We'll keep an eye on your thread. Take care always.

I have called twice and have been told QBO is working on the issue.