I appreciate you chiming in on this thread and laying out the details of your concern, @norwestgraphics.
Let's go over some details on why your invoices are still on the paid-in-review status.
Please know that the status means your payments are still in the Merchant services. Thus, we're unable to change it to Deposited. The status will change once the money is posted in your bank account.
Sometimes, this occurs when you're new to the QuickBooks Payments account. It usually takes longer to deposit your first set of payments while we set up your account. You can learn more about this by reading this article: Find out when QuickBooks Payments deposits customer payments. It includes information on verifying your deposit speed.
However, I recommend contacting our Merchants Support Team if the issue persists after several days. I know you've already contacted them, but it's best to reach out to them as they have equipped tools to get your account reviewed and track the status of the money.
Here's how:
- Go to the top right, then click Help (?).
- Choose or type Contact Us.
- Enter your concern, then select Let's Talk.
- From there, choose a way to connect: Have us call you or Chat with us.
Moreover, this article contains answers to your most frequently asked questions about how QB Payments deposits work in QuickBooks Online (QBO): Common questions about payments deposits in QuickBooks Online.
You can always reach out to us again if you need more assistance handling invoices and payments. I want to ensure that this has been taken care of. Take care always.
