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combsrefrigerati
Level 1

Is anybody having issues with invoices not send? I try to send a new invoice and it will show not sent every time. I tried a new invoice and it’s doing the same thing

 
3 Comments 3
Fiat Lux - ASIA
Level 15

Is anybody having issues with invoices not send? I try to send a new invoice and it will show not sent every time. I tried a new invoice and it’s doing the same thing

You should monitor this thread for details.

https:// quickbooks.intuit.com/learn-support/en-us/other-questions/intuit-ips-found-in-spamcop-blocking-list-preventing-vendors/00/1066289/page/4

 

Kurt_M
QuickBooks Team

Is anybody having issues with invoices not send? I try to send a new invoice and it will show not sent every time. I tried a new invoice and it’s doing the same thing

Hi there, @combsrefrigerati. I've got an update regarding your concern about not being to send invoice in QuickBooks Online (QBO).

 

At the moment, there's an ongoing investigation about sending invoice in QBO. Our Engineers are aware of this issue and currently working on a fix. I recommend contacting our support team to add you to the list of affected users. Rest assured that updates will be sent out soon. Here's how:

 

  1. Access your QuickBooks Online company.
  2. On the right corner beside the Search icon, click Help.
  3. Click Assistant from the top menu.
  4. Enter Talk to human and choose I still need a human.
  5. Select Get a callback or Call an agent.

 

For now, you can consider exporting your invoice to a PDF file and then manually email it to your customer in QBO. Fee free to visit this article for the steps to get through this and send your invoice: Download and save invoices, other sales forms, and statements as PDF.

 

In addition, here's an article to help you manage your invoice payments in QBO: Record invoice payments in QuickBooks Online.

 

@combsrefrigerati, know that you can always count on me if you ever find yourself needing assistance performing specific tasks in QuickBooks. You're also welcome to post here again if you have any additional QuickBooks-related concerns. Our team of dedicated experts is always ready to help you. Take care, and enjoy your weekend!

ayliarizvi
Level 1

Is anybody having issues with invoices not send? I try to send a new invoice and it will show not sent every time. I tried a new invoice and it’s doing the same thing

Hello,


Yes we are having the same issue.   We asked QBO for assistance but they did not provide very good advice and just blamed our computers for not being updated and that is why it is happening.  We have completed all windows and outlook updates, yet this problem is still occurring.   I am getting emails when Quickbooks tries to send me an email, however, when I send myself an invoice, nothing comes through.  The same is for our admin on staff.  Others are able to send us an email, so the problem is not at our end.  The problem is intermittent.   One invoice was able to come though surprisingly this week.  However, not others that followed.   This shows there is a bug at Intuit's end.  Please fix.

 

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