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nosteele
Level 1

Is anyone else having issues using Online Bill pay w/ Edge browser? It starts to open page to schedule pymt, Bill Pay is loading, get ready and then it goes blank

The Bill Pay page only loads to "Pay using bank transfers for free" and then the screen goes blank and will not continue until I refresh the page. 

Also New|Pay Bills| automatically defaults to opening up to Online Bill Payment instead of give me the option of check payments or online payments
3 Comments 3
JessT
Moderator

Is anyone else having issues using Online Bill pay w/ Edge browser? It starts to open page to schedule pymt, Bill Pay is loading, get ready and then it goes blank

Hi nosteele,

 

Hope you're having a good day!

 

I haven't seen any else raising this concern lately. Let's check to see if you're only experiencing random browser issues.

 

We can start by signing in to your QBO company using a private window. This step will disable the extensions and stops the cache from saving your search history.

 

  • Google Chrome: Ctrl + Shift + N.
  • Safari: Command + Shift + N.
  • MS Edge and Firefox: Ctrl + Shift + P.

 

If private browsing lets you use Bill Pay without issues, you can clear your browser's cache. If it's the same thing, please use a different browser to see if this only happens to the one you are using.

 

Feel free to share an update after doing the things I mentioned. Take care always!

Fiat Lux - ASIA
Level 15

Is anyone else having issues using Online Bill pay w/ Edge browser? It starts to open page to schedule pymt, Bill Pay is loading, get ready and then it goes blank

@nosteele 

Open your QBO account on any private/incognito browser. If the same problem persists, consider to signup for a separate Melio account for free to integrate with your QBO.

https://melio.grsm.io/quickbooks

 

nsteelewcw
Level 1

Is anyone else having issues using Online Bill pay w/ Edge browser? It starts to open page to schedule pymt, Bill Pay is loading, get ready and then it goes blank

Thank you for your suggestion.  I figure out what the problem was.  I had Don't Allow Third Party turned on.  Turned it off and all is well!

 

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