Hi there, @slims.
Currently, there's an ongoing investigation about custom fields not showing up in the QuickBooks Online mobile app. I understand the impact this situation has had on your business tasks, and I would like to direct you to the best available support to help identify and resolve this error.
I recommend reaching out to our dedicated technical support team. They will utilize their available tools to diagnose and resolve the issue. Rest assured that they will diligently work to identify the underlying cause and provide you with an effective solution. If necessary, they may initiate an investigation to further investigate the matter.
Here's how:
- In your QBO account, click on Help (?).
- Click on the Search tab, then select Contact Us.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
To know our support's availability hours, kindly visit: QuickBooks Online Support.
Furthermore, you might find it beneficial to refer to this article, which explains the process of duplicating an estimate into a purchase order in QBO: Copy an estimate to a purchase order in QuickBooks Online.
Kindly notify me how it goes by leaving a comment below. I'm always ready to circle back and provide you with the necessary assistance you may require.
