cancel
Showing results for 
Search instead for 
Did you mean: 
gp-benztown-com
Level 1

Is anyone else's quickbooks online not able to open large checks,journals, or bills that have over 100 line items?

Our quickbooks online suddenly started having issues opening and loading large check, journals, or bills that have a lot of line items. Our internet is running fine and the quickbooks website is working fine everywhere else. It's just when opening or updating large item entries that it completely freezes or just loads forever and never opens up. For example our payroll entries have over 130 different lines in 1 bill for each employee. I can't get it to open up or update without constantly freezing.
6 Comments 6
GlinetteC
Moderator

Is anyone else's quickbooks online not able to open large checks,journals, or bills that have over 100 line items?

Hello there, gp-benztown.

 

Upon reviewing our records, I haven't found similar issues of users having difficulties opening or loading large checks, journals, or bills that have over 100 line items. 

 

The issue you're experiencing may be specific to your account or system. Let's go through some troubleshooting steps to address it. To start, please log into your QuickBooks account using a private or incognito window to prevent browser extensions from interfering and ensure that browsing history isn't saved in the cache. You can use the following keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • MS Edge and Firefox: Ctrl + Shift + P

 

If it works, return to your default browser and clear its cache. Doing so can often resolve temporary problems that can affect the performance of QuickBooks Online. Otherwise, switch to another supported browser.

 

If the issue persists after trying the above steps, I'd recommend contacting our QuickBooks Online support directly. One of our technical experts can provide personalized assistance and investigate the issue specific to your account.

 

Get back to this thread if you have any further concerns or issues while doing tasks to your account. The Community is here to assist.

cdwhit
Level 1

Is anyone else's quickbooks online not able to open large checks,journals, or bills that have over 100 line items?

You aren't the only one having this problem.  I'm having the exact same issue with my payroll journal entries, which are always 100+ lines.  I have never had an issue until trying to record today's payroll. I tried multiple web browsers and still am having the same issue.

 

Just about to record the cash activity and worry about liabilities and expenses when this issue is (hopefully) fixed.

annab7
Level 1

Is anyone else's quickbooks online not able to open large checks,journals, or bills that have over 100 line items?

Yes, it is so slow for all of my journals! And I have 3 quickbook accounts and its the same for all and it is not my internet becuase I have no other issues with other websites. It is taking me forever to do tasks that typically take 2 seconds...

annab7
Level 1

Is anyone else's quickbooks online not able to open large checks,journals, or bills that have over 100 line items?

Yes! I am having the same problem. It is taking forever to load anything and it is not my internet as all my other websites are running fine. I have three seperate quickbook accounts and it is happening on all three. A task that typically takes me 2 seconds is taking me 10 seconds! 

Ivan_G
QuickBooks Team

Is anyone else's quickbooks online not able to open large checks,journals, or bills that have over 100 line items?

It is not the experience that we want you to encounter, annab7. Allow me to provide additional information and resolution about QuickBooks Online (QBO) performance speed.

 

Sometimes QuickBooks may tend to slow down depending on some factors:

 

  • The computer or device's processor.
  • Available memory of your device's Random Access Memory (RAM).
  • Overwhelming amount of data transmitted over an internet connection in a given amount of time.
  • Slow internet speed and browser incompatibility with QBO.

 

To improve QuickBooks' operating speed, you should have:

 

 

For additional reference, you may review this article: Why is my QuickBooks Online slow?

 

However, if the issue persists, you may contact our Support Team. They're well-equipped to investigate and help fix this matter promptly.

 

You can also check this article that can help you navigate QuickBooks seamlessly and run your business with confidence: QuickBooks Online - Help Articles.

 

You can always reply to this thread should you have more queries regarding QBO's performance or other QuickBooks-related matters. We're always available to lend a hand.

chris-daupler-co
Level 3

Is anyone else's quickbooks online not able to open large checks,journals, or bills that have over 100 line items?

Problems as well. And I can't enter journals because the tab order is screwed up. Given the number of prepaid expenses, it is unrealistic to click into each to update it. Very frustrating yet not unexpected from Intuit. 

Need to get in touch?

Contact us