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troy-spurssoccer
Level 1

Is anyone getting this message? QB Online | Account and Settings | Bill Pay: "Bill Pay for QuickBooks Online isn't working right now. We're on it

I am trying to setup Bill Pay in QB Online and it appears that settings function is broken or offline.
2 Comments 2
Rea_M
Moderator

Is anyone getting this message? QB Online | Account and Settings | Bill Pay: "Bill Pay for QuickBooks Online isn't working right now. We're on it

This isn't the kind of experience we want you to have while setting up Online Bill Pay in QuickBooks Online (QBO), @troy-spurssoccer. That's why I've got some helpful information about this and the actions you need to take care of this matter.

 

Currently, we have an ongoing investigation about the message you've received when setting up Online Bill Pay in QBO. Rest assured that our product engineers are actively working to have this resolved as soon as possible. This way, you can activate the said feature and start paying your bills directly from the system.

 

In line with this, I encourage you to contact our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. You can provide the INV-59559 to our representative as your reference.

 

We've updated our support options in QBO. You'll have to log into your QBO account and visit the Help menu so you can contact our Customer Care team. From there, you can choose to either Start a chat with a support expert or Get a callback from the next available one. To do this, here's how:

  1. Go to the Help (?) menu.
  2. Select the Search tab.
  3. Click the Contact Us button.
  4. Enter a brief description of your concern in the What can we help you with? field.
  5. Select Continue.
  6. Choose a way to connect with us (Send a message or Get a callback). Make sure to initiate contact during support hours to assist you on time.

 

I've attached a screenshot below that shows the last five steps.

Contact Support QBO US New.PNG

 

Also, I've added this article to answer the most commonly asked questions about Online Bill Pay in QBO: Pay your bills directly from QuickBooks Online using Online Bill Pay. It includes topics about features and benefits, signing up, and compatibility, to name a few.

 

I appreciate your patience, @troy-spurssoccer. Know that I'll be right here to assist you further, should you need anything else. Take care always.

Fiat Lux - ASIA
Level 15

Is anyone getting this message? QB Online | Account and Settings | Bill Pay: "Bill Pay for QuickBooks Online isn't working right now. We're on it

@troy-spurssoccer 

Consider opening a separate Melio account and integrate it with your QBO as a workaround.

https://melio.grsm.io/quickbooks

 

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