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This isn't the kind of experience we want you to have while setting up Online Bill Pay in QuickBooks Online (QBO), @troy-spurssoccer. That's why I've got some helpful information about this and the actions you need to take care of this matter.
Currently, we have an ongoing investigation about the message you've received when setting up Online Bill Pay in QBO. Rest assured that our product engineers are actively working to have this resolved as soon as possible. This way, you can activate the said feature and start paying your bills directly from the system.
In line with this, I encourage you to contact our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. You can provide the INV-59559 to our representative as your reference.
We've updated our support options in QBO. You'll have to log into your QBO account and visit the Help menu so you can contact our Customer Care team. From there, you can choose to either Start a chat with a support expert or Get a callback from the next available one. To do this, here's how:
I've attached a screenshot below that shows the last five steps.
Also, I've added this article to answer the most commonly asked questions about Online Bill Pay in QBO: Pay your bills directly from QuickBooks Online using Online Bill Pay. It includes topics about features and benefits, signing up, and compatibility, to name a few.
I appreciate your patience, @troy-spurssoccer. Know that I'll be right here to assist you further, should you need anything else. Take care always.
Consider opening a separate Melio account and integrate it with your QBO as a workaround.
https://melio.grsm.io/quickbooks
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