Hello, Therese.
I'll point you in the right direction to help you get the bank statements from Washington Federal.
You can reach out directly to your financial institution. This way, you'll be able to inquire about the problem. There might be issues on their end that cause you to encounter trouble in getting their statements. Otherwise, you'll want to access them through their banking portal.
To import those transactions manually in QBO. Please visit this resource for guidance: Manually upload transactions into QuickBooks Online.
To organize transactions seamlessly, check out this article: Categorize and match online bank transactions in QuickBooks Online.
You're always welcome to visit here again in the QuickBooks Community if you have more questions about managing bank statements or data. If you'd like to take care of other things like supervising your transactions, let me know and I'll work with you on this.
