Is QBO still in business? Customer service is revealing their problems...

Hi, @wendy31

This isn't the kind of customer service we want you to experience. I want to let you know that I'm here to listen and I hear you out.

Can you share with them the issue you're having with? I'd appreciate any additional information you'd share.

In case you need some easy steps in managing your account, you can always visit our Help Articles hub for reference.

Please know that you're always welcome to reply to this thread anytime. You can always count on us here in the Community. Take care and I wish you have a great day ahead.

Thank you Grace!

Candice! private messaged me and helped me with connecting Advanced Specialist.  And now my case is been taking care of and attached by another investigation case by engineering team.  There's a system bug with sales by products/service summary report , and originally some QBO "investigation team" and "engineering team"  didn't admit. 

Now I will just wait when and how they're going to fix the bug. It'been a month since someone did first report in August.  I hope the engineering team don't take another month to fix the bug.  I don't know why it takes so long, because usually in 1 or 2 months, you can design a whole new system.