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JPhq
Level 1

Is quickbooks online updated recently?

do not see the vendors & category drop-down list on the create bill page? Do we need to update our account?
2 Comments 2
4Gal
Level 10

Is quickbooks online updated recently?

Try opening your QBO account on any private/incognito browser.

CharleneMaeF
QuickBooks Team

Is quickbooks online updated recently?

Hi there, JPhq.

 

I'll ensure you can view the Vendors & Category drop-down list. Can you share a screenshot of the Bill page? It'll help us determine the cause of this.

 

 

As a cloud-based software, QuickBooks Online is updated automatically. Let's perform some troubleshooting steps to isolate the issue. 

 

This unusual behavior is usually a result of too much accumulated historical data. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.

 

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

If you access the settings, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.

 

Please know that you're always welcome to post if you need more help managing your vendor transactions. We're always here to have your back. 

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