Jess I do not believe this article covers what I am requesting. 
How am I meant to backup a file that I do not have access to? We cannot get into our FAM files. When we try to log into FAM we receive the select either create new, restore etc option. We however do not have a current file of the FAM to restore since it wasn’t backed up prior to the WB upgrade. It seems as if this file is lost? Please refer to my previous post on if the potential solution I posted will work and address my questions. 

Hello, Rebeccam2. 

Thank you for reaching back to the Community. Since you didn't initiate a backup from the prior month and unable to get into your FAM file, I recommend reaching out to our customer team. One of our agents can pull up your account and help you restored your old file.  

To contact our support team, Here's how: 

1. Go to Help from the top menu.
2. Select QuickBooks Desktop Help.
3. Click Contact Us. 
4. Enter your concern in the Ask a question (or tell us what's wrong) box.
5. Hit Continue then click Start a message. 

Our QuickBooks support are only available from M-F 6 AM to 6 PM ( Pro, Premier, Plus ) and any time and day for ( Enterprise ). 

We can also look into this reference for more information on what’s new with the latest updates in QuickBooks.  

Just in case you need additional resources while working with QuickBooks Desktop, you can always open the topics from our help articles. 

I'll be right here to help you if there's anything else that you need. Just let me know by clicking a Reply button below. Stay safe!

hello, I have tried going thru the Quickbooks help desk as suggested and have not gotten very far. Currently speaking to a Vanisa B who will not provide me any information since she is stating I am not listed as a contact on the account. She will also not tell me if more than 1 people can be added on a account or how we can add additional people to the account. It sounds like the only person the support will screen share with is the primary contact on the account. Can someone please verify if I am getting accurate information?  

Hello @Rebeccam2.

I can see that you've contacted support about this matter. Allow me to share some details about the verification.

QuickBooks will ask for the email address or phone number to make sure that you're listed as one of the admins in the QuickBooks company. Sometimes, they will ask additional questions. This was done to avoid fraudulent acts.

I'd recommend discussing this with the owner of the account to add you as one of the admin or grant you access so that you can call and get help anytime.

The owner can contact the QuickBooks Care Team to help him add you to the list. Or let the owner personally give add you in their Intuit access. You can show this to the account owner for additional reference: Add, edit, and remove authorized user in My Account (CAMPS).

Once done, you'll have access to access the account and continue the troubleshooting method with live support about the Fixed Asset Manager feature.

I'll be here if you need further assistance. Let me know in the comment section below. Take care.

Thank you so much for this additional information. It is super helpful. When you refer to owner are you referring the the primary account contact? Are they the ones that would be able to add someone to the account? 

Thank you so much for this additional info. I believe your post and article answered most of the questions I had. Does the Primary Account user have access to add people to the account? 

Yes, Rebeccam2.

Any authorized users can invite a new user to the account. Please note that our Support Team may not provide details for security reasons if you're not authorized.

For more info, here's how to add, edit, and remove authorized user in My Account (CAMPS). Once done, you can reach out to our Support Team again regarding your FAM file. 

Leave a reply again if you have more questions. I'll be here!