Is there a way to see whether a client has opened the invoice?

You can find the activity status of an invoice by navigating to the Invoice activity in the Invoice menu. I'll explain this further to you.

This feature in QuickBooks Self-Employed (QBSE) allows you to track the progress of your sent invoice transactions with your clients. It provides information on whether the invoice has been opened, sent, viewed, or paid. To know how, follow the steps below:
 

1. In QuickBooks, navigate to the Invoice tab.
2. Click the invoice you want to see.
3. Scroll down to see the invoice status.

Moreover, if your customer wants to make a payment right now or already paid you, you can enter the transaction manually in QBSE.

After recording, if you still have more questions about managing an invoice or any QBSE queries, let us know by replying to this post. We're here to assist you through the process. Keep safe! 

What's the difference between "Opened" and "Viewed"?  Still, this seemed to have worked better previously.  I have yet to see any of my clients' invoices show anything other than "Sent", even the Paid invoices that were obviously opened and viewed, they don't show as opened or viewed.

Thanks for joining this thread, hello110.

An invoice with an "Opened" status means that there's an open balance for that invoice. An invoice with a "Viewed" status means your customer has opened and viewed their invoice.

If invoices show a "Sent" status, this means you've emailed the invoice to your customer, and its status has yet to change.

When an invoice is paid, it will display a "Paid" status, meaning the customer has paid it.

If an invoice had an open balance, and was opened/viewed by its recipient, but you're unable to see those status updates like you should, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if invoice status history display properly.

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If invoice status history displays correctly while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.

In the event screens continue not loading properly while browsing in incognito mode, you'll initially want to try switching to another browsing application.

Here's a list of supported browsers

• Google Chrome - version 78 or newer
• Mozilla Firefox - version 76 or newer
• Microsoft Edge - version 79 or newer
• Opera - version 68 or newer
• Samsung - version 10 or newer
• Safari - version 12 or newer

QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with your browser, you'll want to check the operating system and internet speed you're working with.

Here's our recommended operating systems and internet speeds:
 

• Windows PC - Windows 10, Intel Core i3 or a comparable processor (2013 or newer) with at least 2 GB of RAM, or Windows 10, Intel Core i5 or comparable processor with at least 4 GB of RAM.
• Mac - OS X El Capitan 10.11, OS X High Sierra 10.13, or newer.
• Linux - QuickBooks works with Linux, but you'll want to make sure you're using a supported browser and our recommended internet speeds.
• Internet connection - 1.5 Mbps to 3 Mbps or higher.

If you meet each of our system requirements, but are still not able to see invoice status history that occurred, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

I've also included a couple detailed resources about invoicing and system requirements which may come in handy moving forward:
 

• Create invoices
• System requirements

Please don't hesitate to send a reply if there's any additional questions. Have a wonderful Friday!