Is there a way to view an aging summary without seeing customers with credits? I just want a list of customers who owe, but not the ones with a negative balance.

Hello there, @pdgardening.

The aging summary reports in QuickBooks gives you an overview of your customers' outstanding balances. It contains the names of those who are falling behind their payments, how much is still due, and how long they’re past due.

Currently, viewing the A/R Aging Summary report without the customers with credits isn't an option. However, you can manually remove those with negative balances by deselecting them on the list when customizing the report. Let me guide you how.

1. Go to the Reports menu.
2. Select the Accounts receivable aging summary report in the Who owes you section.
3. Make a list of customers with a negative balance.
4. Click the Customize button.
5. Set the Report period in the General section.
6. Go to the Aging section, then input all the necessary details.
7. In the Filter section, manually deselect the name of customers with a negative balance from the Customer drop-down.
8. Click Run report.

Once done customizing, I'd recommend memorizing the said report. This way, you'll be able to save its current customization settings. You can refer to this article for the detailed steps: Memorize reports in QuickBooks Online.

Additionally, you can also pull up the Customer Balance Summary report. It'll also provide the details about how much each customer owes you. From the Reports menu, select the said report in the Who owes you section.

Please let me know if you have other concerns. I'm just around to help. Take care always.

That process will be too time consuming, since i have multiple customers with credits. This report could be generated on the desktop version, will it be something that will happen in QBO eventually? It doesn't seem to be that complicated a task. Thanks

Hi there, @pdgardening.

Currently, the steps provided by my colleague @Rea_M is a way to customize your Accounts receivable aging summary report to hide those customers with negative balances and show only those who don't have. Thus, for additional help, you can also contact our Customer Care support. They use specific tools that can help you get this resolved quickly.

Here's how:

1. Go to the Help menu.
2. Select Contact us.
3. Enter Customize Accounts receivable aging summary report in the description box.
4. Hit Let's talk.
5. Choose either Start messaging or Get a callback.

Also, you may visit this article link for future reference: How to group Accounts Receivable or Accounts Payable account types. This consists of steps to group or divide your open payables or receivables in QuickBooks Online.

Feel free to drop a comment below if you have any other questions about customizing reports. I'll be happy to help you out. Take care always. 

There's no way in QuickBooks to see the accounts receivable only for customers who actually owe money? We have to go in and manually check each individual customer, and add them to a list, and run a report on that list? This seems like a pretty sloppy 'hack' to get around something that should be a simple and obvious feature already in QuickBooks.

The Accounts Receivable (A/R) Aging report in QuickBooks will provide information about all customers who actually owe you money, @DogwoodFP. Let me share more details about this below to help you manage your sales and income transactions accordingly.

The aging reports (summary and detail) in QuickBooks give you an overview of your customers' outstanding balances. They contain all the names of those who are falling behind their payments, how much is still due, and how long they’re past due. Please see this article to learn more on how you can run these reports in QuickBooks Online (QBO): Run an accounts receivable aging report.

Once you've customized your A/R Aging reports, you can memorize them to save their current settings. You may want to check out this article to learn more about this process in QBO: Memorize reports in QuickBooks Online.

Keep me posted in the comments if you have other reporting concerns or questions about managing receivable transactions in QBO. I'll gladly help. Take care, @DogwoodFP.

This seems ridiculous.  If I want to print a collections report... why would I possibly want it list the people that have credit balances.  Way too many customers to go through and select.  I tried to edit the report by selection amounts greater than $1.  It STILL gives me a list of accounts with credit balances as well.  

This has to be an easy fix and seems like a pretty common report  that your customers need.

Hi there, Horizonpool. I understand you'd like to generate a collections report excluding customers with a credit balance.

When running a collections report, all your customers with balances will show up, including credit balances. However, you can manually remove them by unchecking them in the report.

If you don't want to include them, I suggest sending feedback about not including customers who have credit balances on it. I can show you the steps in submitting feedback to our developers to request to implement this feature.

Here's how:

1. Sign in to your QBO account.
2. Click the Gear icon at the top, then Feedback.
3. Enter your comments or product suggestions.
4. Press Next.
    

Once done, our designated team will review it. You can track your future requests through the QuickBooks Online Feature Requests website.

Additionally, you can refer to this article to learn how to save your customized reports in QBO: Memorize reports in QBO

Feel free to comment if you still have concerns about running reports in QBO. I'm always here to help.