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jennie6
Level 1

Is there a way to view old chat transcripts with QB Customer Care?

 
2 Comments 2
ATOZBOOKS
Level 3

Is there a way to view old chat transcripts with QB Customer Care?

Usually no, unless you selected to email the transcript to yourself.

 

-Lubov Bogopolskaya

A/Z Bookkeeping

JasroV
QuickBooks Team

Is there a way to view old chat transcripts with QB Customer Care?

Hi there, @jennie6.

 

In addition to ATOZBOOKS, you'll receive an email of your chat transcript after the conversation with our support team. However, if you didn't receive any, I recommend contacting our support team again. 

 

From there, you can request to send an email of your old chat transcript. Here's how to contact them in your QuickBooks Online (QBO) account:

  1. Go to the (?) Help icon.
  2. Click Contact Us.
  3. Enter a brief discussion of your concern and click Let's talk.
  4. Choose either Message an agent or Get a callback.1.PNG

     

In case you need to learn some best practices on managing your QBO account, you can always check our Help articles page for reference.

 

Should you have other concerns in the future, you can always get back to us anytime.

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