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accounting-ionad
Level 1

Is there something wrong with QBO lately? Whenever I open "journal" it keeps on loading and cycles. I tried in incognito and other browsers, and it was still the same.

 
1 Comment 1
VoltF
QuickBooks Team

Is there something wrong with QBO lately? Whenever I open "journal" it keeps on loading and cycles. I tried in incognito and other browsers, and it was still the same.

I appreciate your time in reaching out to the Community, @accounting-ionad.

 

Please know that a few months ago, there was an investigation (INV-103800) into a particular issue affecting QuickBooks Online (QBO) accounts. Some users were experiencing an unresponsive or non-loading page when attempting to open existing transactions. However, our Product Engineering Team has resolved the issue and it should no longer be a problem.

 

Since you mentioned that you've already done a few basic troubleshooting procedures, I suggest contacting our Customer Support Team for you to be assisted with the next troubleshooting to be performed. To reach out to our Customer Support Team, here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
    • Select either tab to get started:Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
      • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us: Start a chat with a support expert.
      • Get a callback from the next available expert.

 

Please note that QBO Plus, Essentials, and Simple Start have office hours from 6 AM to 6 PM PT on weekdays and from 6 AM to 3 PM PT on Saturdays. QBO Advanced is available anytime, any day.

 

In the meantime, we can proceed with manually uploading your transactions into QuickBooks Online to ensure that your account is up to date.

 

You can also visit the outlined article to get additional insights and information on importing journal entries in QuickBooks Online.

 

Anything else in mind? Please do share your thoughts on other problems you are facing with QBO, and I will be happy to help you out. Looking forward to your response. Have a great day!

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