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firewifebks
Level 1

Is there still live help for QBO with online chat? If so, how do we access it now?

 
6 Comments 6
MorganB
Content Leader

Is there still live help for QBO with online chat? If so, how do we access it now?

Hey there, firewifebks.

 

I appreciate you reaching out here in the Community. I'd be happy to show you how to get in contact with a QBO online chat agent.

 

This can be done directly through your account. Here's how:

 

1. Click the Help button in the top right corner.

2. Select Contact Us at the bottom of the panel.

3. Enter Chat in the text box and choose Continue.

4. From here, you'll be able to select Message an Agent to begin an online chat.

 

That will do it. Of course, you're always more than welcome to ask any questions you have in this space. I'll be here to help in any way that I can.

kathymcintee
Level 1

Is there still live help for QBO with online chat? If so, how do we access it now?

Computer that has our Quickbooks on it stopped working today and have no way to access it on another computer. Have orders to process and ship! Need help asap please! Can we get it on a laptop for now while we buy another computer?

 

Anonymous
Not applicable

Is there still live help for QBO with online chat? If so, how do we access it now?

Hi there, @kathymcintee,

 

It's nice to have you as part of the conversation. I want to make sure you're all set with your QuickBooks Online.

 

Before anything else, may I know what's going on? I don't want you waiting on the line when you have me here to help you.

 

However, if you wish to have somebody to assist you with your account, you can visit this site to get help with our live support: https://help.quickbooks.intuit.com/en_US/contact

 

Choose the product or version of QuickBooks you're using to generate the correct contact support.

 

That should get you pointed in the right direction. Please feel free to post an update below. I'm here to help you with your QuickBooks concerns.

MKMInc
Level 1

Is there still live help for QBO with online chat? If so, how do we access it now?

Under "Help" on top task bar, there is no contact listed

 

MichaelDL
Content Leader

Is there still live help for QBO with online chat? If so, how do we access it now?

I've got you covered, @MKMInc.

 

I'm here to ensure you can get in touch with Online Chat support right away. I'm including some instructions below on how to accomplish this with a visual example of the Contact Us button:
 

Contacting the QuickBooks Support Team

  1. From QuickBooks Online, click the Help (?) icon in the top-right.
  2. Select Contact Us.
  3. Enter what you need in the How can we help? field, and click Continue.
  4. Under Message an agent, click Start Messaging to open a chat window.

These instructions are also available from our guide on contacting QuickBooks Online support for your benefit. Please keep me posted on your progress with this, I want to make sure you're taken care of. Thanks for coming to the Community, wishing you a safe and productive rest of your day.

drpadron
Level 1

Is there still live help for QBO with online chat? If so, how do we access it now?

on the new quick book there is not a contact us in the help center. stuck again without being able to talk to quickbook

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