Hi, Office-1909.
Your process is accurate, but I'd gladly provide more clarification. The negative amount in the Amount column is based on the total calculation of all entries recorded under the customer's name.
Nonetheless, it is important to verify the balances in the Summary section to view the customer's open balance and overdue payments.
As for your banking concern, you'll have to match the transactions to the refund receipt to avoid double-posting. I'd gladly show you how:
- On the Bank Transactions page, select the bank.
- Select the check transaction.
- Click the Match button to complete the process.
For more details about this process, see this article: Match online bank transactions in QuickBooks Online.
I've added an article on creating A/R reports to validate if your transactions are accurate: Run an Accounts Receivable Report.
You can always come back to this post if you have additional concerns or questions. The Community is always ready.
