Lost access to bill pay on line widget

Thank you for posting, @a_endel.

You can re-sync the connection between QuickBooks Online and Bill Pay to get back the missing widget. 

I suggest reaching out to their Customer Support to get further assistance in syncing QuickBooks Online and Online Bill Pay.

Check the following articles for more information: 

• Online Bill Pay dashboard widget
• Pay bills in Online Bill Pay

Let me know if there's anything that I can help with your account. I'm always here to assist.

having the same issue.. the answers are not very helpful from Intuit. Were you able to figure it out?

I'll help you get back to work, chinnychinchinke.

As we use the web browser, we may run into trouble with the browser's cache. It could be that the accumulated temporary internet files in the system is the reason why you're unable to view the Online Bill Pay dashboard widget.

We can perform some troubleshooting steps to fix this, let's start by:

1. Accessing your QBO account in a private/incognito browser. Please check out the shortcut keys that I've listed below.
    
   • Google Chrome: Ctrl + Shift + N
   • Safari 11 or newer: ⌘ + Shift + N
   • Mozilla Firefox: Ctrl + Shift + P
      
2. Then, let's go to the Dashboard to view the widget. If it's working well, we'll have to go back to your regular browser and clear the cache to delete stored site data and improve the system performance.
    
3. If the same thing happens, you can use other supported browsers. It could be that the one you're currently working on has a temporary problem with QuickBooks. As of now, here' s our supported browsers:
    
   • Google Chrome
   • Mozilla Firefox
   • Microsoft Edge
   • Safari 11 or newer

I've included an article that will guide you in paying your bills with Online Bill Pay in QuickBooks Online.

Let me know how it goes in the comment section, as I want to ensure that you can successfully pay your bills with Online Bill Pay.

the widget disappeared out of a sudden, I don't see it at all. I don't know how to sync it back

Hey there, nora-f.

Have you tried out the steps above provided by my colleague? If so, switching to a different browser would also help. Below are the ones supported by QuickBooks:

• Safari 11 or newer
• Mozilla Firefox
• Microsoft Edge
• Google Chrome

If you're still getting the same issue, I'd suggest getting in touch with our QuickBooks Online Support. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

As a workaround, you can access the bill pay screen through the Pay Bills Online. Here's how:

1. Click + New in the left panel.
2. Under Vendors, choose Pay Bills Online.
3. You can pay bills from there.

Additionally, if you have international vendors, you can visit this link to manage international payments: Use Online Bill Pay: International Payments.

Please let me know if you have any other questions. I'm always here to help and provide you additional assistance. You have a wonderful day!