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Thanks for bringing this invoicing concern to my attention, @barbara-gregory.
You can try accessing a sample company file or other invoices. Also, we can perform verify and rebuild data to isolate this for possible data damage.
Once completed, you can now recreate the invoice that has a missing line item. You can read this article for more detailed steps: Verify and Rebuild Data in QuickBooks Desktop.
Keep in touch if you have other questions about managing your invoices. Thanks for dropping by.
The Verify Data finished but it did not find any errors. The invoice and credit memo lines are still missing.
Please advise. Thank you
Hey there, Plamas.
If after running through all the troubleshooting articles provided by IamjuViel, I would recommend contact our support team. To contact them follow the steps below:
There may be a ongoing investigation into a situation customers like yourself be experiencing. If you have any questions please feel free to reach out at any time. I'm only a reply away.