Lost invoice lines on invoices

Thanks for bringing this invoicing concern to my attention, @barbara-gregory.

You can try accessing a sample company file or other invoices.  Also, we can perform verify and rebuild data to isolate this for possible data damage.

Here's how:

• Verify your data
  1. Under Quickbooks File menu, select Utilities.
  2. Choose Verify Data.
  3. Select OK if there are no problems detected.
  4. If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors.
  5. Click Rebuild Now.
• Rebuild your data
  1. Go to the File menu.
  2. Select Utilities.
  3. Choose Rebuild Data.
  4. Click on OK.
  5. Follow the prompts to save a backup. Note that if your cursor is still moving despite the prompt “QuickBooks is not responding”, the rebuild is still ongoing.
  6. Select OK when you see Rebuild has completed.

Once completed, you can now recreate the invoice that has a missing line item. You can read this article for more detailed steps: Verify and Rebuild Data in QuickBooks Desktop.

Keep in touch if you have other questions about managing your invoices. Thanks for dropping by.

Hello,

The Verify Data finished but it did not find any errors.  The invoice and credit memo lines are still missing.

Please advise.  Thank you

Hello,

The Verify Data finished but it did not find any errors.  The invoice and credit memo lines are still missing.

Please advise.  Thank you

Hey there, Plamas.

If after running through all the troubleshooting articles provided by IamjuViel, I would recommend contact our support team. To contact them follow the steps below:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us, located at the bottom of the pop up screen.
4. Enter your concern, then select Continue.
5. Choose a way to connect with us: Post a Question, Start Messaging, Get a callback.

There may be a ongoing investigation into a situation customers like yourself be experiencing. If you have any questions please feel free to reach out at any time. I'm only a reply away.