I made a massive error and now cant figure out how to fix it. Whenever an invoice got paid, I would mark the invoice as paid but when the money came in I never matched the payment to the invoice causing it to look like we made more than we did. Another error I have found in deposits is with multiple deposits going in from different customer it logged into the system as 1 of the checks but not all of them. Ive created a banking mess and have no clue how to fix it!!!!
Thanks for posting here in the Community. I'm here to help correct your deposited transactions so it'll match to invoices in QuickBooks Online (QBO).
To correct the payments that came in from your bank account to your customer's invoices, I suggest undoing those added payments manually from your banking screen. Here's how:
1. Click the Banking menu on the left pane, then go to In QuickBooks tab.
2. Find the payments and select Undo under the Action column. They will now go back to For Review tab.
After that, here's how to match those payments to the invoices:
1. On the For Review tab, select the payments one-by-one.
2. Click Find Match.
3. Select the transaction that you need to match.
4. Once done, click Save.
You can also do the same steps to correct the multiple deposits going in from different customer. For more information, please refer to this article (scroll down to Edit downloaded transactions and Record payment for an existing bill or invoice): Add and match downloaded banking transactions.
That should get you fixed right up! Please let me know how it goes by leaving a comment below. I'm always here if you need further assistance.