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Join nowI have a payout from Shopify that shows up on the transaction list for my checking account as -$423.97.
This payout is composed of one sale with a net value of $1,830.03 (includes income and merchant fees) The second transaction on the payout is a refund with a net value of -$2,254.00. I created a sales receipt for the sale, and deposited it into 'Undeposited Funds'. The refund receipt was created from my checking account.
I can't create a bank deposit and select both payments to be included in the deposit. QBO will not allow a negative bank deposit. In the past, I've matched the refunds directly from the Transactions > Banking > For Review menu. Neither the sale nor the refund show up in the list of payments available to be matched against the transaction shown in that menu (the -$423.97 transaction).
What are my options for matching a Shopify payout with a bank transaction when the total between the sale and the refund on that payout is a negative value?
Thanks,
Max
Thanks for sharing detailed information, MaxGLWC.
I'm here to show you a way to match the transactions in QuickBooks Online.
Since the total is negative, we'll have to create a journal entry (JE) to move the funds from Undeposited Funds, and then group the JE with the payments. After that, we can match them. I'll guide you how.
To begin, let's create a JE to move the funds from Undeposited Funds to the appropriate bank account.
Then, we'll group the JE with the payments to create a $0 deposit and remove the payments from Undeposited Funds. Here's how:
Once done, we can now match the transactions.
I've also included an article that'll help you in categorizing and editing your downloaded banking transactions.
If you're about to reconcile your account, I recommend reading our reconciliation guide. Doing so ensures that your QuickBooks accounts are accurate.
I want to ensure that you're able to match these transactions, so please let me know how it goes by clicking the Reply button.
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