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Level 2

Merchant Services statements missing

Trying to go and download my statements for the past 2 months and when I click on Activity Reports ---> All Statements, I get a that there are No Transactions which I already know is incorrect.  How do I get this resolved and why would it all of a sudden show that there are no transactions on my account? 

4 Comments 4

Merchant Services statements missing

I want to fix the missing statements without a moment's delay, @patmol.


I have a few troubleshooting steps to help resolve your report issues in QuickBooks Payments. This way, you can quickly review your two monthly transactions.


Ensure that you're using updated Adobe Reader and Internet Explorer to avoid issues in viewing the statements. Once confirmed and the issue persists, I'd recommend utilizing the How to Read Your Card Statement feature from the Activity & Reports menu. This will read your card statement directly to the online service center. See the sample screenshot below for your reference: 


For more details, see this article: Access statements in your Merchant Service Center.


If the problem continues, I'd suggest logging your account through an incognito browser. This way, we can verify if it's a browser-related issue. Just click Ctrl + Shift+ P and re-open the report to confirm if it's already performing well. If it works, return to your regular browser and clear the cache


Further, check out these articles below on how to manage payments, gift cards, and other related topics: 



Mention my name in the comment section below if you have any other questions. I'm always here to help you out. Keep safe always, patmol.

Level 2

Merchant Services statements missing

@MichelleBh I am aware of how to read the statements and where to get the statements.  My issue is that when I log into MercantCenter in Intuit Quickbooks online, there is nothing that shows up.  I am not using Internet Explorer as I am on a Mac and have been using Safari for years without any issues.  As you can see from the photo attached, it states No Transactions on the right of the screen where as before it would give me the option to view and download my statement.  I can't actually read the statement when Intuit does not provide the statement.  Really wish you guys would just email me the statements like my Intuit Payroll does.Screen Shot 2022-03-12 at 6.36.19 PM.png


Merchant Services statements missing

I understand your concern, and I want to stop this from happening to you, @patmol


Thanks for the quick reply. I'll share additional details about QuickBooks Payments statements missing in your reports. 


We recommend using Internet Explorer to avoid problems with viewing such information. That's why I'm suggesting you use it for. Another troubleshooting step to help fix the problem is to clear your Safari cache or reopen the report using the supported browser.


Here's how to clear your Safari cache: 


  1. Click on the Safari drop-down menu and select Preferences.
  2. Choose the Advanced tab. 
  3. Check the Show Develop menu in the menu bar box and close the Preferences window.
  4. Select Develop and hit Empty Cache
  5. You may want to also clear your browser history. Select the History drop-down, then Clear History.


If the issue continues, I'd advise you to reach out to our Customer Care Team. They can access your account in a safe place and can provide a copy of the statements. Also, send a ticket to our engineers for further investigation if needed. They are available M-F 6 AM to 6 PM PT. Visit this article to get their telephone number and chat link: Contact Payments or Point of Sale Support.


Additionally, this guide contains resources to get acclimated to the tasks you can do using the Payments feature: QuickBooks Payments Help Articles.


If there's anything else I can help you with, please let me know. I'm always here to lend a helping hand. Take care, patmol.

Level 3

Merchant Services statements missing

This just started in our system with the FANTASTIC 2023 UPGRADE.

As usual, the QB Wizards are useless.  Another great upgrade from QB where they do not fix what needs fixed but create all new problems for their customers. 



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