My account on hold, quickbooks wants me to send bank statements

We appreciate you posting your concern here in the Community, freehandgallery9. I'm here to route you to the appropriate support to release your account from being on hold.

When your account is on hold, you'll receive an email notification. This contains complete instructions on releasing your account to get you back to business accordingly. With this, follow the guidelines carefully and provide all the necessary documents so we can process your request.

When your account is on hold, you'll receive an email notification. This contains complete instructions on releasing your account to get you back to business accordingly. With this, follow the guidelines carefully and provide all the necessary documents so we can process your request.

Here's how:

1. Sign in to your QBO account.
2. Select Help (?) and go to the Search tab.
3. Choose Contact Us to connect with an expert.
4. Pick Ask about something else, enter your concern, and click Continue
5. Specify how you would like to connect with an expert: Start a chat or Get a callback.

Please also observe their support hours to connect with them at your most convenient time.

Moreover, consider scanning these resources to gain further details on when customer payments are credited to your account and how to address instances if employees are unable to acquire their direct deposit:

• Find out when QuickBooks Payments deposits customer payments
• Handle a direct deposit paycheck that was not received by an employee

If you have other queries about handling an on-hold account, please reply below and ensure to tag us in Community. We'll be around to lend a hand with any QuickBooks Online-related concerns.