Good day, @editm2266-gmail-.
When an account is on hold, it means that something in the batch that comprises the deposit raised a red flag. It also means that our Risk Management Team is conducting an investigation on your behalf.
A deposit may be withheld for various reasons, Most of the time, they caused by these are two primary reasons:
- Security concerns with one or more transactions in the deposit
- The deposit exceeds a predefined account threshold (approved monthly amount or average individual charge)
You can also prevent future holds or reviews by avoiding unusual activities that include:
- Changes in your average transaction amount or processing pattern
- Monthly percentage of different transaction types
- Excessive Chargebacks
If a transaction is placed on hold, an email will be sent to the email address you use to sign in to the Merchant Service Center. It contains specific instructions on how to resolve the issue.
Here's an article about this for more details: Why Are My Funds On Hold?.
I'd recommend reaching out to our Merchant Support Team again. They can review the transaction and give you updates.
We're just around the corner here to help you again if you need anything else. Just reply below or post new questions and we'll be glad to answer them for you.
