My checks are printing the vendor name twice. Once in the correct spot beside "Pay to the other of" and then underneath the amount. Any suggestions for a fix?

mkeith1 · ‎October 28, 2022

Mich_S · ‎October 28, 2022

I've got some tips I'd like to share with you in order to stop the vendor's name from appearing twice when printing checks in QuickBooks Online, @mkeith1.

As a workaround, I suggest deleting the Display name from the vendor's profile. By doing this, you may stop the vendor's name from being duplicated when getting a copy of the check. Here's how:

Go to the Expenses menu and select Vendor.
Find the vendor you're working on from the list.
Click on the vendor's name to open the profile.
Clear the Vendor display name * section.
Once done, click on Save.

If the issue continues, try logging into your QBO company using an incognito window. This makes it easier to tell whether you have a browser-related issue. The shortcut keys to launch it are as follows:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P

If it works, then you'll have to clear your regular browser cache. If not, I suggest using another supported browser. This will prevent unusual browser behavior moving forward.

Once everything is in order, check out this useful article to learn more about how to manage bills in QBO: Enter and manage bills and bill payments in QuickBooks Online.

Keep in touch for more help regarding this topic or QuickBooks as a whole. We'll make sure to respond as soon as we can. Take care and have a good one!

View solution in original post

Mich_S · ‎October 28, 2022

I've got some tips I'd like to share with you in order to stop the vendor's name from appearing twice when printing checks in QuickBooks Online, @mkeith1.

As a workaround, I suggest deleting the Display name from the vendor's profile. By doing this, you may stop the vendor's name from being duplicated when getting a copy of the check. Here's how:

Go to the Expenses menu and select Vendor.
Find the vendor you're working on from the list.
Click on the vendor's name to open the profile.
Clear the Vendor display name * section.
Once done, click on Save.

If the issue continues, try logging into your QBO company using an incognito window. This makes it easier to tell whether you have a browser-related issue. The shortcut keys to launch it are as follows:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P

If it works, then you'll have to clear your regular browser cache. If not, I suggest using another supported browser. This will prevent unusual browser behavior moving forward.

Once everything is in order, check out this useful article to learn more about how to manage bills in QBO: Enter and manage bills and bill payments in QuickBooks Online.

Keep in touch for more help regarding this topic or QuickBooks as a whole. We'll make sure to respond as soon as we can. Take care and have a good one!

time · ‎September 15, 2023

This solution does not work.

Archie_B · ‎September 15, 2023

Hi there, time.

It appears that you attempted to follow my colleague @Mich_S's troubleshooting steps. If the steps do not resolve the issue, I recommend contacting our Support Team to investigate further and, if necessary, open a ticket.

Here's how:

Log in to your QuickBooks Online company.
Go to Help (?) at the upper right.
Select the Search tab, then Contact Us.
Enter a brief description of your issue, then hit Continue.
Choose a way to connect:

Start a chat with a live support.
Get a callback from the next available support.

I've also added this resource for more information about the support hours and the additional option to reach our support: QuickBooks Online Support.

You can also refer to our Help Page for other vendor-related tasks.

Please let me know if you require any further assistance with QuickBooks. I'd be happy to assist. Keep safe!

time · ‎September 15, 2023

Already did that. Quickbooks chat line rep did not know how to resolve my issue. She referred me to her engineering team. Problem is that the team has supposedly been working on a solution to this problem for several months. This has been escalated within QuickBooks.

Tim

Anonymous · ‎September 19, 2023

Have you found a solution yet? I am having the same issue.

yvonneSPP · ‎September 21, 2023

I found if you delete the vendor name and enter it only in the display box and save, the double-printed vendor name goes away. Important! You have to log out and log back in for the change to take effect.

Yvonne

Quickbooks Online Chrome iMac

yvonneSPP · ‎September 21, 2023

I found if you delete the vendor name (you'll have to re-enter it in the vendor display box) and save, QBO won't print the vendor name twice on the check. Important! You have to log out of QBO and log back in for the change to take effect.

Yvonne

QBO Chrome iMac

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My checks are printing the vendor name twice. Once in the correct spot beside "Pay to the other of" and then underneath the amount. Any suggestions for a fix?