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Level 2

My clients are not able to pay their invoice through Apple Pay. But when I create the invoice using QBO, it has the Apple Pay logo. My client is upset. Help!

 
Solved
Best answer January 21, 2021

Best Answers
QuickBooks Team

My clients are not able to pay their invoice through Apple Pay. But when I create the invoice using QBO, it has the Apple Pay logo. My client is upset. Help!

I'm here to help you in receiving payments via Apple Pay, usercounselor.

 

When they receive the email, they can click on Buy with Apple Pay or Apple Pay button to make the payment. However, there are things we need to consider here. Your clients must:

  1. Have Apple Pay set up on their iPhone, iPad, or Mac.
  2. View the invoice in Safari.
  3. Have an active credit card in their Apple wallet.

For your reference, here are the frequently asked questions about Apple Pay and QuickBooks. If the same thing happens, you'll want to advise your client to perform these steps:

  1. Use an incognito window and pay it from there.
    • ⌘ Shift N
  2. Clear the cache.

  3. Update Safari to version 11 or newer.

Keep on posting here if you need anything else. Take care!

View solution in original post

3 Comments
QuickBooks Team

My clients are not able to pay their invoice through Apple Pay. But when I create the invoice using QBO, it has the Apple Pay logo. My client is upset. Help!

I'm here to help you in receiving payments via Apple Pay, usercounselor.

 

When they receive the email, they can click on Buy with Apple Pay or Apple Pay button to make the payment. However, there are things we need to consider here. Your clients must:

  1. Have Apple Pay set up on their iPhone, iPad, or Mac.
  2. View the invoice in Safari.
  3. Have an active credit card in their Apple wallet.

For your reference, here are the frequently asked questions about Apple Pay and QuickBooks. If the same thing happens, you'll want to advise your client to perform these steps:

  1. Use an incognito window and pay it from there.
    • ⌘ Shift N
  2. Clear the cache.

  3. Update Safari to version 11 or newer.

Keep on posting here if you need anything else. Take care!

View solution in original post

Level 2

My clients are not able to pay their invoice through Apple Pay. But when I create the invoice using QBO, it has the Apple Pay logo. My client is upset. Help!

This answer mostly helps. My client had to go to her computer to view it, rather than viewing it on her phone.  I’m not sure if it’s a client error, or a Quickbooks compatibility issue with the invoice displaying on iPhones. 

 

Thanks for the help. 

Level 2

My clients are not able to pay their invoice through Apple Pay. But when I create the invoice using QBO, it has the Apple Pay logo. My client is upset. Help!

This answer mostly helps. My client was not able to open and pay the invoice on her phone, but she was able to open and Apple Pay on her computer. She’d like to open and pay from her phone, so I’m not sure if it’s a user error or if QB invoice is being buggy and not compatible with mobile devices. Thank you for the help. 

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