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usercounselor
Level 2

My clients are not able to pay their invoice through Apple Pay. But when I create the invoice using QBO, it has the Apple Pay logo. My client is upset. Help!

 
Solved
Best answer January 21, 2021

Best Answers
AlexV
QuickBooks Team

My clients are not able to pay their invoice through Apple Pay. But when I create the invoice using QBO, it has the Apple Pay logo. My client is upset. Help!

I'm here to help you in receiving payments via Apple Pay, usercounselor.

 

When they receive the email, they can click on Buy with Apple Pay or Apple Pay button to make the payment. However, there are things we need to consider here. Your clients must:

  1. Have Apple Pay set up on their iPhone, iPad, or Mac.
  2. View the invoice in Safari.
  3. Have an active credit card in their Apple wallet.

For your reference, here are the frequently asked questions about Apple Pay and QuickBooks. If the same thing happens, you'll want to advise your client to perform these steps:

  1. Use an incognito window and pay it from there.
    • ⌘ Shift N
  2. Clear the cache.

  3. Update Safari to version 11 or newer.

Keep on posting here if you need anything else. Take care!

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5 Comments 5
AlexV
QuickBooks Team

My clients are not able to pay their invoice through Apple Pay. But when I create the invoice using QBO, it has the Apple Pay logo. My client is upset. Help!

I'm here to help you in receiving payments via Apple Pay, usercounselor.

 

When they receive the email, they can click on Buy with Apple Pay or Apple Pay button to make the payment. However, there are things we need to consider here. Your clients must:

  1. Have Apple Pay set up on their iPhone, iPad, or Mac.
  2. View the invoice in Safari.
  3. Have an active credit card in their Apple wallet.

For your reference, here are the frequently asked questions about Apple Pay and QuickBooks. If the same thing happens, you'll want to advise your client to perform these steps:

  1. Use an incognito window and pay it from there.
    • ⌘ Shift N
  2. Clear the cache.

  3. Update Safari to version 11 or newer.

Keep on posting here if you need anything else. Take care!

usercounselor
Level 2

My clients are not able to pay their invoice through Apple Pay. But when I create the invoice using QBO, it has the Apple Pay logo. My client is upset. Help!

This answer mostly helps. My client had to go to her computer to view it, rather than viewing it on her phone.  I’m not sure if it’s a client error, or a Quickbooks compatibility issue with the invoice displaying on iPhones. 

 

Thanks for the help. 

usercounselor
Level 2

My clients are not able to pay their invoice through Apple Pay. But when I create the invoice using QBO, it has the Apple Pay logo. My client is upset. Help!

This answer mostly helps. My client was not able to open and pay the invoice on her phone, but she was able to open and Apple Pay on her computer. She’d like to open and pay from her phone, so I’m not sure if it’s a user error or if QB invoice is being buggy and not compatible with mobile devices. Thank you for the help. 

Cjbrooks7
Level 1

My clients are not able to pay their invoice through Apple Pay. But when I create the invoice using QBO, it has the Apple Pay logo. My client is upset. Help!

I am facing the same issue, but the Apple Pay button simply doesn’t exist anywhere for him to press it. The only options are credit card, bank, and debit card. I’m standing next to him as we speak, so I can see it for myself. Client is on an iPhone, using safari, and has Apple Pay set up. 

Divina_N
QuickBooks Team

My clients are not able to pay their invoice through Apple Pay. But when I create the invoice using QBO, it has the Apple Pay logo. My client is upset. Help!

Thanks for joining this thread, @Cjbrooks7. I've got here steps to ensure your customer can pay the invoice using the Apple Pay button.

 

In QuickBooks Online (QBO), your customer can be able to pay using the Apple Pay button if the payment option selected upon creating the invoice is Credit Card (Apple Pay should appear as one of the credit card options). You can check this article for more information: Frequently asked questions about Apple Pay and QuickBooks.

 

If confirmed that the payment method was set to credit card and your customer can't still see the Apple Pay button, you can ask them to perform the troubleshooting steps outlined by my colleague, AlexV above.

 

However, if the issue persists, I suggest reaching out to our Customer Care team to further investigate the root cause of the problem. They use specific tools to pull up your account and check your setup in a safe environment. 

 

Having a list of your customers’ outstanding balances in QBO is a breeze. To do so, you can run the accounts receivable aging report. This will also show how much is still due and how long they’re past due.

 

I'm always around if you have any other concerns about paying invoices in QBO. Feel free to leave your reply below. Have a good one.

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