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Frequently asked questions about Apple Pay and QuickBooks

SOLVEDby QuickBooks106Updated February 08, 2024

QuickBooks Online, QuickBooks Desktop, and QuickBooks Self-Employed now offer the option for your customers to pay the e-Invoices you send them with Apple Pay.

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How do I begin accepting Apple Pay?

All you need is a QuickBooks Payments account. One place to start is from the "Get set up" link at the top of a new invoice. It only takes a few minutes to fill out some information about your business.
Once your account is approved, you'll be able to accept bank transfers/ACH, Apple Pay, and credit cards.

How do my customers pay me with Apple Pay?

First, create an invoice and select Credit card under Payment Options at the top of the screen. (You should see Apple Pay as one of the credit card types listed.) Fill out the invoice and send it to your customer.

When they open it from their email, they'll be able to use Apple Pay if:

  • They have Apple Pay set up on their iPhone, iPad, or Mac, and
  • They view the invoice in Safari, and
  • They have an active credit card in their Apple wallet.

Your customer can then tap the Buy with Apple Pay or Apple Pay button and make the payment.

How do I know when someone has paid me?

You'll receive an email confirming the payment and the invoice will be marked as paid within QuickBooks, just like other payment methods we support.

What fees are charged if a customer pays an Invoice with Apple Pay?

If a customer pays an invoice with Apple Pay and your plan includes Invoice pricing, the Card-Invoiced rate will be applied.  If your plan does not include Invoice pricing, the Card-Keyed rate will be applied.

Where can I see the status of Apple Pay transactions?

In the Merchant Service Center, Apple Pay transactions are shown as credit card payments.

How long does it take for an Apple Pay payment to be deposited?

Your money will be deposited in your account on the next business day.

How do I reverse an Apple Pay payment?

The Apple Pay payment will be shown in the Merchant Service Center as a credit card transaction. You can reverse an Apple Pay payment made by your customer by voiding the receive payment transaction or by reversing the payment in the Merchant Service Center -- just like you would for credit card transactions.

Will Refund transaction fees still apply?

Yes, you'll be charged refund fees, based on your pricing agreement.

How do I dispute an Apple Pay transaction?

As a merchant, you shouldn't need to dispute an Apple Pay transaction. If you have unauthorized activity on your account, you would follow the same process regardless of payment type.

How do I handle a chargeback?

We'll notify you if your customer files a chargeback for an Apple Pay credit card payment, and we'll let you know the next steps.

If my customer pays me with Apple Pay, will my books auto-update?

Yes, a received payment will be created to record the payment. Once the money is deposited in your bank account, you'll see it automatically reconciled.

Where is my money deposited if my customer pays with Apple Pay?

We'll deposit the funds directly into your bank account along with your credit card and bank transfer transactions.

Will Apple Pay work with all credit and debit cards?

Apple Pay works with most major credit and debit cards from nearly all US banks.

For help or questions on QuickBooks e-Invoice and Apple Pay, check out our support hours and call us at 800-558-9558

For help or questions on QuickBooks e-Invoice and Apple Pay, please call our Care team.

For more general information on how Apple Pay works, please see this article.

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