Get answers to commonly asked questions about QuickBooks Online training and certification.
All ProAdvisors get access to exclusive training. Visit the Accountant University to see the upcoming training schedule. On-demand and self-paced training are also available.
Provide feedback for exam questions and answers
We welcome feedback. You may send any suggestions, comments, or errors you see to qbproadvisor.com/feedback.
Be specific about the name of the course you are working on, the specific section and module, and the lesson, quiz, or exam.
Warning: While we review all feedback provided and respond to most of it, public discussion of the ProAdvisor Certification exam questions and answers are grounds for immediate termination of your certification. Intuit employees are restricted from providing answers to exam questions.
What do you do when there’s an error with loading the exam?
Here are some tips when your course or exam is not loading:
|What to do||Reason for the action|
|Use a different web browser||Use supported web browsers for QuickBooks Online and QuickBooks Online Accountant.|
|Check your pop-up blocker||Your web browser may block training courses and exams. Follow the instructions to allow the training course or exam to start.|
|Add the ProAdvisor training webpage as a trusted site||If the Training tab in QuickBooks Online Accountant doesn't load, it may mean the connection to the webpage is blocked. Add the ProAdvisor Training website (https://*.intuittrainingplatform.com) as a trusted site.|
|Clear web browser cookies and cache||Your browser saves files on your computer to load websites faster on your next visit. It gets outdated over time, which can cause issues. Make sure to clear your web browser’s cache and cookies from time to time.|