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Frequently Asked Questions about ProAdvisor training and certification

SOLVEDby QuickBooks200Updated December 04, 2023

Get answers to commonly asked questions about QuickBooks Online training and certification.

All ProAdvisors get access to exclusive training. Visit the Accountant University to see the upcoming training schedule. On-demand and self-paced training are also available.

You can access available training directly from QuickBooks Online Accountant.

Types of certification offered in the Intuit® QuickBooks ProAdvisor® Program

The ProAdvisor Program offers resources that can help build your career as a specialist. Visit the ProAdvisor Program website for more information about the types of training and certifications.

Note: Training descriptions on the Accountant University and in QuickBooks Online Accountant include prerequisite information.

Continuing Professional Education (CPE) credits are credits you earn for completing training. The number and type of credits earned vary by training.

State acceptance of CPE credits

Some states don't allow CPE credits for QuickBooks ProAdvisor training. State boards of accountancy have final authority on the acceptance of individual trainings for CPE credit.

Note: Check your own state board of accountancy in terms of earning CPE credits with respect to any CPE training.

Intuit's NASBA sponsor number

Intuit's NASBA (National Association of State Boards of Accountancy) sponsor number is 103311.

Note: This guarantees that Intuit’s self-study programs qualify for continuing education credit with the BOA (Board of Accountancy). You can use the sponsor number to confirm a provider's CPE sponsor status on the NASBA Registry website.

QuickBooks Online Advanced Certification path for Accountants

You need to pass the QuickBooks Online certification first, and it’s best to wait at least 90 days before you take the QuickBooks Online Advanced Certification training and exam.

Continuation of Advanced Certification prep training in on demand and virtual live events

We offer training to prepare you for your certification. These are available in webinar, virtual conference, and on demand.

You can sign up for webinars directly from the Training tab of the ProAdvisor page.

Moving forward, we'll make registration for virtual conference events available through the training tab in QuickBooks Online Accountant.

Reminders:

  • All training provided is optional. You can go directly to the certification exam if you choose.
  • If you don't pass after the 3rd attempt, you're locked out for 60 days. You need to wait 60 days and take the full exam again.
  • You need to complete a recertification exam each year based on your level of certification. This exam focuses on the changes in QuickBooks Online since the last time you took the recertification. The annual recertification window is from late April to June 30.

Note: Certified Public Accountants (CPAs) need to receive a base amount of CPE credits to maintain an active license and remain in good standing with the Board of Accountancy (BOA).

Check that certification is still valid

You can see your active certifications any time on the Team menu:

  1. Sign in to QuickBooks Online Accountant.
  2. Go to the ProAdvisor menu.
  3. Select the Training tab.
  4. Select training and certification history.

This shows all of your certifications and training history. You can also download all your certifications and CPE certificates from your history page.

Training available to prepare for the recertification exam

Certified ProAdvisors can take the What’s New in QuickBooks Online training to prepare for the recertification exam. Training is available during the recertification window.

Note: If you need to recertify for QuickBooks Online Advanced, your exam will recertify you for both QuickBooks Online and QuickBooks Online Advanced. During the recertification window, we recommend completing your QuickBooks Online recertification before attempting to become QuickBooks Online Advanced certified for the first time.

Certification Status after leaving your firm

The Certification/s you pass are yours, not your firm's, but you must remain a QuickBooks ProAdvisor Program Member to use the certification titles, logos, and distinctions.

How often you need to recertify for each QuickBooks Certification

You need to recertify every year by June 30 to maintain your QuickBooks Online certifications.

Download certification badges and guidelines for use

You should be able to access your badge on the available certifications page within 60 minutes of passing your certification exam. For complete instructions, see Accessing your Certification History.

You can use your certification logos to promote your services in any way you like. For example, you could feature your badge on your website or business card.

Warning: You are not permitted to use logos or badges if you don't hold a certification in that product or course, or if your certification has expired.

Print ProAdvisor certificate

For complete instructions for printing your certificate, see Accessing your Certification History.

Provide feedback for exam questions and answers

We welcome feedback. You may send any suggestions, comments, or errors you see to qbproadvisor.com/feedback.

Be specific about the name of the course you are working on, the specific section and module, and the lesson, quiz, or exam.

Warning: While we review all feedback provided and respond to most of it, public discussion of the ProAdvisor Certification exam questions and answers are grounds for immediate termination of your certification. Intuit employees are restricted from providing answers to exam questions.

What do you do when there’s an error with loading the exam?

Here are some tips when your course or exam is not loading:

What to doReason for the action
Use a different web browserUse supported web browsers for QuickBooks Online and QuickBooks Online Accountant.
Check your pop-up blockerYour web browser may block training courses and exams. Follow the instructions to allow the training course or exam to start.
Add the ProAdvisor training webpage as a trusted siteIf the Training tab in QuickBooks Online Accountant doesn't load, it may mean the connection to the webpage is blocked. Add the ProAdvisor Training website (https://*.intuittrainingplatform.com) as a trusted site.
Clear web browser cookies and cacheYour browser saves files on your computer to load websites faster on your next visit. It gets outdated over time, which can cause issues. Make sure to clear your web browser’s cache and cookies from time to time.

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