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gblaza81
Level 1

My credit card account was compromised and closed a new account has been opened, how do I connect the old account with the new account?

 
3 Comments 3
KhimG
QuickBooks Team

My credit card account was compromised and closed a new account has been opened, how do I connect the old account with the new account?

Greetings, @gblaza81.

 

I’m glad to see you here in the Community. It’s my priority to get this credit card account connected to QuickBooks Online (QBO).

 

Ideally if the bank issues a new account with a different card number, it must be connected separately in QuickBooks. To get started, add it first into the Chart of Accounts.
Here’s how:
1.    Choose Accounting on the left panel.
2.    Click on the New button.
3.    Select Credit Card under Account Type.
4.    Fill in necessary information.
5.    Once done, click on Save and Close.

 

I've attached screenshots for your reference.

 

 

 

Now, link the account to QBO to start downloading transactions. To connect, follow the steps below:
1.    Choose Banking on the left panel.
2.    Click on the Add account button. 
3.    Select your financial institution from the list or enter the name in the search field.
4.    Enter your bank login credentials and click on Continue.
5.    Complete the security verification if prompted, and select Securely connect.
6.    Then select the bank emblem you're trying to connect and choose Credit Card account as the account type.
7.    Hit on Connect

 

If you only want to update the account number and keep the transactions, you’ll need to disconnect the old credit card. Once done, connect the new card to continue using the online banking feature. 

 

By following the steps given above, you’ll be able to connect the new credit card account to QuickBooks Online. 

 

That should be it. If there’s something else you need help with, don’t hesitate to let me know. I want to ensure your success. Thanks for coming to the Community and have a great day!

account-hazzco-n
Level 1

My credit card account was compromised and closed a new account has been opened, how do I connect the old account with the new account?

I have had more than 10 days and the same account is closed and until now the account has not been opened

Adrian_A
Moderator

My credit card account was compromised and closed a new account has been opened, how do I connect the old account with the new account?

Thank you for the screenshot, account-hazzco-n.

 

Since your account is showing a deactivated error, I recommend reaching out to our Phone Support team. We have agents that have tools that can take a look at your account and verify the error further.

 

Here's how you can contact them:

 

  1. Click the ? Help icon.
  2. Scroll down and click Contact Us.
  3. Enter This account has been deactivated as your keyword.
  4. Click Continue.
  5. You can select how you'll want to get in touch with our support.

 

Keep me posted if there's anything that I can help with. Keep safe!

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