My customer's invoice shows a balance due that is wrong. It shows an open balance that is not connected to any invoice and I can't find in the customer statement either.

I'm delighted to have you as a member of the Community, mail-florianradk.

We can check all open invoices from customer's Transaction List to ensure their sales transactions are correct. Here's how it's done:

1. Click Customers & Leads in the left panel.
   
2. Tap Customers and click the customer's name.
3. From the Transaction List, select Open invoices from the Filter drop-down arrow.
   
4. Locate the open invoices from there.
   

If there are no other open statements from there, we can press the F5 key on your keyboard to refresh the page. If the problem persists, I recommend accessing your account in a separate window.

If the problem persists, let's perform some basic troubleshooting steps. Depending on the browser, you can use the following shortcut keys:

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.

Return to your transaction list and check the transactions again. If this resolves the issue, return to your main portal and clear its cache to remove the browser's history, or press CTRL+Shift+Delete on your keyboard. You could also try logging in with another supported browser. 

If the problem persists, I recommend deleting and recreating the invoice to ensure the balance is correct.

I'll be adding this article: Manage outstanding balances for customers and vendors in QuickBooks Online. This will show us how to deal with customer balances in QuickBooks. 

You can always return here in the Community, mail-florianradk. We would be delighted to have your business again in the future. Advance Merry Christmas!

Hi, mail-florianradk.

Hope you're doing great. I wanted to see how everything is going about the customer statement. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead.