Connect with and learn from others in the QuickBooks Community.
Let's help your customers view their invoices, psieczkiewicz68,
There is no option in QuickBooks Online that can cause your customer not to be able to view the invoices. I'd recommend asking your customers to do the following troubleshooting steps:
If they still can't view the invoices, I'd recommend reporting this to our Customer Care Team. They can further investigate this matter:
Meanwhile, you can change how your customers can view the sent invoices. You can follow these steps:
If your customers encounter a specific error message or if you have additional questions, please let us know. We'll get to the bottom of this.