My customers payments are not depositing into my business account, this is a non QuickBooks linked account. Any help is much appreciated

jeremiah-overthe · ‎March 11, 2023

Kurt_M · ‎March 11, 2023

I'm thrilled to have you here today, @jeremiah. Let's work this out to ensure your customer's payments get deposited into your bank account.

Before anything else, may I ask if this is the first time taking up a customer's payments? If so, please know that we usually deposit your funds within five business days after your first payment. First deposits may take time since we're setting up your merchant account, but after this, your future funds will deposit much faster.

I've got you this article for more information: Common questions about payments deposits in QuickBooks Online.

Also, please know that the deposit speed will depend on the product you're using and the type of payment. I'll gladly input the steps below to help you determine your product's deposit speed. To get you going, here's how:

Access your QuickBooks Online company.
On the top right-corner, click the Gear icon.
Select Account and settings.
Choose the Payments tab.
Review the Deposit Speed section.

See this page for further guidelines: Find out when QuickBooks Payments deposits customer payments.

In addition, here's an article about connecting a bank account to your QBO company: Connect bank and credit card accounts to QuickBooks Online.

I'd also recommend checking this page to help you manage bank transactions: Categorize and match online bank transactions in QuickBooks Online.

@jeremiah, feel free to mention me in the comment section below if you need further assistance managing customers' payments in QuickBooks. I'll be more than happy to help you. Have a nice day!

View solution in original post

Kurt_M · ‎March 11, 2023

I'm thrilled to have you here today, @jeremiah. Let's work this out to ensure your customer's payments get deposited into your bank account.

Before anything else, may I ask if this is the first time taking up a customer's payments? If so, please know that we usually deposit your funds within five business days after your first payment. First deposits may take time since we're setting up your merchant account, but after this, your future funds will deposit much faster.

I've got you this article for more information: Common questions about payments deposits in QuickBooks Online.

Also, please know that the deposit speed will depend on the product you're using and the type of payment. I'll gladly input the steps below to help you determine your product's deposit speed. To get you going, here's how:

Access your QuickBooks Online company.
On the top right-corner, click the Gear icon.
Select Account and settings.
Choose the Payments tab.
Review the Deposit Speed section.

See this page for further guidelines: Find out when QuickBooks Payments deposits customer payments.

In addition, here's an article about connecting a bank account to your QBO company: Connect bank and credit card accounts to QuickBooks Online.

I'd also recommend checking this page to help you manage bank transactions: Categorize and match online bank transactions in QuickBooks Online.

@jeremiah, feel free to mention me in the comment section below if you need further assistance managing customers' payments in QuickBooks. I'll be more than happy to help you. Have a nice day!

jeremiah-overthe · ‎March 11, 2023

Thank you sir. This is the first payment I have received but it was over a month ago. And it still has not been deposited. I will try the steps you mentioned to remedy this. Thank you very much for taking the time to help me.

JessT · ‎March 11, 2023

Hi Jeremiah!

I'll be sure to share your appreciation with KurtKyle_M. Feel free to share an update about your payments, so we can assist you further if there's a need to.

Good night!

jeremiah-overthe · ‎March 13, 2023

This worked great! Thank you very much sir. I greatly appreciate your help with this.

Kurt_M · ‎March 13, 2023

Great to see you here again, @jeremiah.

I'm happy that the recommendation I provided you was able to get you through your situation. Also, I'd like to say Thank you for taking the time to perform the steps I've listed in the response. We'll be glad to have you here again if you have any additional QuickBooks-related concerns or need help performing specific tasks inside the program.

Feel free to post here, and rest assured. We got you covered. Stay safe, and have a nice day!

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My customers payments are not depositing into my business account, this is a non QuickBooks linked account. Any help is much appreciated